Supply Chain Customer Service

THOMAS MILLER

Cell: 385-***-****

Email: Thomas.miller854@gmail .com

Career Summary

Air Force Veteran, Honorably Served 4 years as a Material Manager, Automated Logistical Specialist I directed the receipt, storage, documentation, and transportation and quality of assurance military supplies. I conducted inventory control using automated or manual methods, and they keep detailed records of the number and condition of supplies. I also have 10 years of service with the Air Guard as a Purchasing Agent/Supply Chain Procurement Specialist with the Utah Air National Guard. The position required me to promote the most effective use of government funds in the acquisition of assigned goods and services by applying government purchasing policies and procedures. My civilian career experiences include Student Accounts Payment Plan Coordinator where I handle student account functions, including management of individual student caseloads, posting charges, adjustments, late fees, and medical waivers on student accounts, loan, and payment plan reconciliation,

Skills

Interpersonal

Time Management

Collaboration Talent

Leadership

Emotional Intelligence

Team-Oriented

Problem-Solving

Critical/Analytical Thinking

Organizational & Self-Management

Professional Work Experience

Student Accounts Payment Plan Coordinator, Point Park University, PA

Ensures consistently high customer service standards are met by all office staff through training, coaching, and mentoring.

In coordination with management, provides leadership and ongoing recommendations for continuously improving the Student Account Services. Designs and implements process improvements for procedures, workflow, and customer service standards.

Oversees bursary participation in the answer centers; contributes to the development of training strategies for internal and cross-departmental teams.

Identifies students, individually and in groups, in need of financial intervention; coordinates outreach efforts, methodology, tracking, assessments, and reporting.

Research, analyze, and interpret applicable laws and regulations related to student payments, refund policies, and alternative financial resources for students.

Contributes to district financial literacy and cohort default prevention efforts through active participation in district-wide planning sessions and committee membership. Facilitates individual and group financial literacy training for students and staff.

Supports efforts to ensure optimal service and operation in all areas of the answer centers. Handles escalated disputes and complaints; resolves or refers as appropriate.

Acts as a lead for classified and casual staff. Overseas assignments, and scheduling and provides day-to-day coaching and assistance.

Works with students on a wide range of issues, including but not limited to providing college information on ways to pay for education costs including college payment plans, student account disputes, and petition processes.

Purchasing Agent/Supply Chain Procurement Specialist, Air National Guard, UT

Generate and monitor weekly reports of inventory flow within the warehouse including all interim storage areas.

Research and evaluate new suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.

Ensure accuracy, completeness, and synchronicity of inventory data integrated between the Enterprise Resource Planning.

Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine the need for changes.

Maintain and review computerized or manual records of items purchased, costs, delivery, product performance, and inventories.

Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.

Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up on undelivered goods.

Material Manager, Automated Logistical Specialist, United States Air Force

Establish and maintain stock records and other documents such as inventory, material control, accounting, and supply reports.

Prepare reports on personnel and equipment availability, storage space, relocation of materiel, and warehouse denials.

Inspect and identify the property; determine the condition of the property received; perform shelf-life inspections of stock.

Ensure proper supply flow under various issue methods; ensure effective internal controls for processing property documents and maintaining inventory accountable records.

Apply special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials, and refrigerated or frozen materials.

Perform and supervise requisitioning, receipt, inventory management, storage, preservation, issue, salvage, destruction stock control, quality control, property management, repair parts management, inspection, packing and shipping, care, segregation, and accounting of medical supplies and equipment.

Education & Certification

Material Manager Journeyman Certification, United State Air Force.

A Material Manager Journeyman functions as a front-line technician and an initial trainee, requirement 12 months of education and training are needed to attain this certification.

Military Awards

AWARDS

National Defense Service Medal

Meritorious Service Medal

Air Force Good Conduct Medal

Air Force Longevity Service Ribbon

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