Customer Service Administrative Assistant
Resume:
Tarilyn Abeita
Tempe, AZ 85282 602-***-**** ad5oat@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy and confidentiality.
Manage time and priorities in multi-task environments.
Effective problem solver, able to assess situation and identify solutions.
Work as part of a team and maintain a professional and positive environment.
Microsoft Office Applications: MS Excel MS Word MS PowerPoint.
Communication Platform: Zoom Typing Speed: 39 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
National Passport Information Center
Phoenix AZ
12/18/2023 – Current
Customer Service Representative
Answering and greeting inbound phone calls and transfer calls.
Inform customers of forms needed to apply for passports/cards.
Use of software and headsets and Avaya phone.
Problem solving for customers.
Presbyterian Medical Services - Magdalena NM
08/14/23 – 10/13/23
Customer Access Representative
Greet all patients in person or over the phone and scheduled appointments as necessary. Informed the patients of process to ensure financial collectability of each encounter.
Acknowledgement of receiving a notice of privacy practices.
Obtained updated patient information and copies of all current health insurance information and updated the information appropriately.
Informed patients regarding sliding fee scales and ensured proper documentation for qualification
Appropriately code and enter encounters in the computer system according to proper billing procedures.
Performed other reception or telephone duties as required at the site. Monitored the lobby and facilitated patient flow for timely appointments.
Dignity Health Corporate Office - Phoenix AZ
04/23 – 07/23
PBX Operator / Customer Service
Greet and answer the phone on the first ring.
Answered inbound calls and transfer calls and use of headset.
Promptly answered the Code Phone on the first ring, followed code calling tree notifying doctors, and use of tiger connect.
Transferred calls for patients, doctors, and health organizations
Protected patient information and use of medical softwares.
Home Depot – Gallup, NM
03/2021 – 12/2021
Appliance Sales Associate / Retail Cashier / Customer Service
Welcome, engage, and thank all customers in a friendly and welcoming manner.
Record customer orders into the appliance ordering system and use POS system to complete order transactions.
Resolve customer complaints or involve the appropriate manger to ensure customer satisfaction.
Answer questions about merchandise for the customers' level of expertise.
Assist customers with special orders and installed sales.
Major Market Inc. – Zuni, NM
09/2020 – 02/2021
Retail Cashier / Customer Service
Answered inbound phone calls and processed to-go orders.
Greeted patrons, processed transactions, accepted payments, and operated cash register.
Bagged groceries, stocked shelves, took deli orders, and handled light cleaning duties.
Speedway – Gallup, NM
06/2019 – 12/2019
Cashier / Customer Service
Assisted customers with purchases and handled merchandise and fuel transactions.
Restocked merchandise, prepared hot food, and maintained balance of cash drawer.
Prepared cash for daily deposit, counted tills, and answered inbound phone calls.
Zuni Shopping Center Inc. – Zuni, NM
11/2017 – 06/2019
Cashier / Customer Service
Performed opening duties, counted tills, and welcomed patrons.
Collected payments, operated cash register, and issued receipts, refund, and exchanges.
Made certain grocery section of the store was well-stocked.
Volunteer experience includes 8 months at Zuni Headstart in Zuni, NM
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