Customer Service Automation Engineer

Kennedy Imaralu

Tel: 713-***-****

Email: ad5oaf@r.postjobfree.com

PROFILE

Over 7+ years of IT experience as a QA Automation Engineer in Software Testing, proficient in Client/Server and Web based applications. Expert in Automation Testing (Selenium WebDriver), BDD Cucumber, API Testing, and Manual Testing. Experience in performing clerical and administrative tasks and providing excellent customer service support.

Proficient in issues relating to software and identification and documentation.

Experience working on Page Object Model with Page Factory in Selenium.

Ability to perform compatibility testing with different browsers like Firefox, Chrome, IE, Safari and with different operating systems like Windows, and Mac OS.

Extensively involved in Integration testing, System Testing, Functional Testing, Regression testing, UAT (User Acceptance testing), Backend Database Testing, and Performance testing.

Good exposure to Testing Life Cycle and Bug Life Cycle.

Experience in developing Selenium automation framework using TestNG and developing Maven targets to execute automation suites.

Developed Test Script to implement Features, Test Scenarios and step-Definition for BDD (Behavioral Driven Development) using Cucumber (Gherkins format).

Actively involved in Scrum Methodology for the project from requirement through delivering of the project.

Hands-on experience in the preparation of Test Plans, Test Cases, Test Reports, and Traceability Matrix.

Performed functional testing of web services using SOAPUI and RESTFUL web services. Added assertions to validate XML and WSDL files.

Maintained the Selenium & JAVA automation code and resources in configuration management tools like GitHub repository over the time for improvements and new features.

Hands-on experience in using Automation tools including QTP, ALM, and Selenium.

Experienced in Software Development Life Cycle and Test Development Life Cycle

Ability to define the testing scope and prepared Functional and Automation Test Plans, Test design, Test procedures, Test Strategies, and complete Test cases of varying complexity to ensure the proper coverage of requirements and Testing Metrics

Proficient in Execution of Test Cases, Defect Reporting in QC and Experience in creating Domains, under domain creating projects and set up the user privileges to Quality Center users.

Expert in Writing and executing the SQL Statements for Data Base Testing.

Experienced with MS Office tools like MS Word, MS Excel, and MS Access.

Experience in Back-End testing using Oracle.

Experienced in Java, python, and VBScript Scripting Languages.

TECHNICAL SKILLS

Functional Testing Tools : Selenium, ALM, QTP 11.0/ 9.5

Performance Testing Tools : Load Runner, Silk performer

Test Management Tools : Selenium, QC, Jerkins, ALM, and Zephyr

Defect Tracking Tools : Rational Clear Quest, Bugzilla, PVCS tracker, MQC.

Version Control Tools : GitHub, Visual Source Safe and CVS

Operating Systems : MS Dos, Windows, UNIX, and LINUX

Web/App. Servers : IBM Web sphere, IIS, Apache, Web logic, MQ Series

Hardware : 386/486, Pentium, Pentium II, III, IV

Databases : Oracle, Sybase, and MS Access

ERP : Siebel

Automation : Selenium, ALM, QTP, and Azure

Languages : Python Script, and Java

Test Approaches : Waterfall, Agile/Scrum, and SDLC

EXPERIENCE

Intuitive Machines (May 9, 2021 – Present)

Software Testing Automation Engineer

Responsibilities:

QA Test - Front End UI test automation

Responsible for driving test automation for simulation projects, to identify/prioritize the automated test cases.

Automate test cases by creating automation frameworks from scratch, improving/expanding existing frameworks, writing scripts, and using proper test tools.

Ownership in planning, design, development, implementation of test automation

Building required test frameworks from scratch and/or expanding/improving the existing automation frameworks

Adding required tools for creating script

Escalation of issues to internal engineering groups as appropriate

Implementation of manual testing with different testing methodologies

Performed Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG.

Responsible for Grafana/GNC and FDIR testing

Involvement in Test Estimations and Test strategy implementation.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework.

Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report

Involved in Regression Testing using selenium.

Enhanced test cases using Java and python programming features and TestNG Annotations

Experienced in using script languages such as Java script and Python script in conjunction with Selenium to automate webpages.

Full participation in daily standups, sprint planning, demos, and retrospectives.

Work with the development team to develop and enhance unit tests.

Document and report automation results to management according to required procedures.

REST API test knowledge using POSTMAN and SOAPUI for both web and service testing.

Experienced in completing the Development Life Cycle (SDLC) process in analysing, designing, and developing testing, and maintaining of software.

Expert in implementing Agile and SDLC software development methodologies.

Setting up full CI/CD pipelines so that each commit a developer makes goes through the standard process of the software lifecycle and gets tested well enough before it makes it to production.

Experience in creating/modifying and DB queries from SQL or MongoDB based databases.

Environment: Java, Selenium, ALM, Oracle, Python, Microsoft Excel, VB script and Eclipse, DevOps, Cypress, and Azure.

BMC Software (November 2017 – May 9, 2021)

Software Test Analyst

Responsibilities:

A member of a team responsible for developing test plans based on business and system requirements specifications.

Testing (black box, grey box and white box testing) responsibilities include writing, executing test cases using Microsoft Excel and Selenium IDE and Selenium Web Driver.

Execution of Test Cases Manually and Automated using Selenium, Quality Center.

Participating in Daily Test Activity including Defect Status Meeting.

Uploading test cases from the Excel spreadsheet/MS Word to Quality Center.

Participating in test script review and approval sessions.

Performing Data Validation Testing, Black Box Testing, and User Acceptance Testing.

Working independently and coordinating with the development team and Business team.

Participating in the creation of the Traceability Matrix.

Developing and maintaining functional and regression test scripts using QTP.

Designing Object Model Programming in QTP.

Developing Descriptive Programming in QTP.

Responsible for Automation testing using VB Script language with QTP tool for conducting Regression testing.

Using QTP to test the different functionalities in web applications using VB Scripts

Writing Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations

Executing Selenium Test Cases and Reporting defects.

Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.

Involvement in Test Estimations and Test strategy implementation.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework.

Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report

Involved in Regression Testing using Selenium.

Strong knowledge of payment systems, any of Wires, ACH and SWIFT, plus ISO messages.

Enhanced Test cases using Java programming features and TestNG Annotations.

Involved in Automation Environment setup using Eclipse, Java, Selenium WebDriver jars and TestNG.

Experience working with various Test Management solutions such as ALM and Zephyr.

Ability to test and evaluate third party web parts and workflows for Share Point

Experience in customizing SharePoint Sites, customer workflow, SharePoint list features and document libraries using SharePoint Object Model Programming.

Experienced in windows SharePoint services 3.0 WSS 3.0, installation and configuration.

Experienced in SharePoint site template customization and content management.

Environment: Java, Selenium, JavaScript, Oracle, QTP, QC, Microsoft Excel, VB script, Eclipse, Tableau, Salesforce, CRM, ERP, Jenkins, SharePoint, and WebLogic.

EDF (November 2016 – October 2017)

QA Tester

Responsibilities:

Gathered and analyzed product requirements and technical requirements.

Developed Test Cases based on Business Requirements and Technical Specifications.

Participated in the creation of the Traceability Matrix.

Hands-on with extensive SQL queries and populated tables according to the functional and specifications requirements

Used GitHub to maintain and manage the build scripts, test data used, and other documents related to the project.

Test Scripts are automated, created and executed using Selenium WebDriver, TestNG.

Test data required for the automated test scripts are created in MS Excel.

Used various classes of Selenium like Alerts, select to handle various scenario.

Dynamic Xpath has been written to handle hidden and dynamic web Elements.

Page Object Model approach has been implemented to reduce code redundancy.

Worked and communicated with programmers, project managers and other groups to set meet quality standards and deadlines.

Created User-defined functions for sake of re-usability by the team.

Worked independently and coordinated with the development team and business team.

Extensive analytical skills to analyze back-end logic and run test scripts.

Validated the business functionality using UAT Testing.

Performed Positive and negative testing of the application for identification of bugs after fixing errors in each subsequent build during the process of development.

Reported the defects using QC Defect Management tool.

Documented test cases, test results, test procedures and reported to the client.

Used Quality Center to store all testing, results, metrics, implemented test plan document, created test cases, defect tracking and reporting.

Environment: Java, J2EE, Web Services (SOAP), Selenium, HTML, QC, Rational ClearQuest, VBScript, Oracle9i, Unix and Windows 2000.

EON (August 2015 – October 2016)

Test Analyst

Responsibilities:

Understood the Functional Specifications and Scope

Prepared the test strategy Document Design & Review of High-Level and Low-Level Scenarios,

Followed Agile SCRUM and Requirement Driven Approach for preparing the test cases.

Prepared Test Cases for Functional, Performance, Volume, Load and Database Testing using Quality Centre

Participated actively in requirements reviews and managed test requirements.

Set the traceability between test requirements and test cases through coverage.

Identified the scenarios for pre-system test execution (Smoke Testing).

Involved in All phases of testing including Integration, System, Regression, and UAT testing.

Coordinated with the development team during the entire testing phase.

Prepared & setup of Test Data for both manual and Automation testing.

Involved in preparing daily Test Status reports and Test Metrics

Involved in the design of Automation Framework and Identifying the end-to-end Scenarios for automation.

Writing and executing the automated Scripts using Selenium for Functionality of all the various modules involved in the whole application.

Performed data drive testing to validate the same set of operations with different sets of data.

Environment: Windows XP, Oracle9i, VB, ASP, XML, HTML, IIS5.0, VSS6.0, Mercury Quality Centre 9.0 (MQC), Clear Quest, QTP 9.5, Load runner 9.1

BMC Software (November 2011 – July 2015)

Staff Accountant/Data Quality

Order research particularly with federal contract.

Performing in House Audits, making sure their books is in compliance with the company’s external auditors.

Performing monthly and quarterly internal audit

To ensure data accuracy

Responsible for various accounting duties including accounts payable, banking, check request and special project as needed.

Process daily checks and various credit.

Process accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting.

Performed other ad-hoc analysis and accounting projects as needed.

To ensure proper revenue allocation and to address invoice issues.

To identify customer information needed for contractual agreements.

Fees calculation using Pivot tables and Macros.

Allocating and transfer of fees to the accrual accounts

Business analytics, analyzing quarterly earnings report.

Using Business Insight, SAP analyzes data that is required by the sales and Order services team.

Providing weekly and monthly sox reporting of transactions carried out within the week, month, and quarters.

COMPUTER SKILLS

Oracle Small Business Suite, Proficient in the use of Sage-Line 50, Microsoft Office (Word, Excel, Pivot Tables, Macros Formulas and Tables Power Point, and Access), Quick books (Pro, Online)/Quicken, Peachtree, Business Object, SAP, MicroStrategy and Vision Point 2000

Staffordshire University: 2009, GPA 4.0)

Bachelors, Accounting & Finance

University of Houston, Victoria (2013)

MBA, Accounting

Achievements:

Awarded Hays Accounting & Finance Prize for top performing student.

Conflict Management Certificate 2007

Voluntary worker with Red Cross Planning and organizing humanitarian aid.

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