Human Resources Customer Service
Resume:
Heather Bellard
Sulphur, LA *****
ad5o8u@r.postjobfree.com
I am seeking to obtain a position with a reputable company that I can grow with . My last position was 10 years. Looking for this one to be 20 or more. I am very hardworking, unusually high work ethic, honest, dependable, dedicated, determined to succeed and excel past each goal I set for myself professionally and personally. My OCD keeps me extremely organized . I am passion fueled and results driven, my goal is always not just meet but to exceed the customer expectations. Was voted # 1 customer service in 2022 by the readers of the Lake Charles American Press( local newspaper). I also Just recently completed a Logistics Certification course, and passed with 100%, and I am working toward a Bachelors Degree in Business Management/ Human Resources. Work Experience
Bartender/Server
Brinker Nation Chili's - Sulphur, LA
June 2013 to August 2023
Lead bartender, Training Captain, Shift Leader . Coordinated new hire orientation and taught class for all front of house new hires, Scheduled floor training, administered testing for employees upon completion of training . Trained new hire MITs ( mgr in training ) on day to day bar operations and drink builds, company policy’s etc.
Unit Painter
Brock Group - Sulphur, LA
May 2008 to June 2013
Contract painter inside PPG plant. Report weekly to unit supervisor to receive list of equip in need of repair and paint. Work at own pace throughout week getting all assignments completed. (hand clean, sand blast, needle gun, 3 coat paint system ) pass inspection at end of week then start another list on Monday. Responsible for maintaining all equip (motors, fans, pumps, tanks etc. ) Report any equipment failure or in need of repair overlooked by Operators to my unit supervisor for repair approval and perform as needed.
Area Manager Recruiter & Trainer
Checkers & Rally's Drive-In Restaurants - Lake Charles, LA October 2005 to May 2008
Train new managers, retrain current managers on new policy’s or new products. Recruit new team members and managers . Attend job fairs and online recruiting. Filled in at Stores for Managers on vacation or leave of absence. Area was from Alexandria, La to Beaumont Tx Office Manager
Dwayne Penn Commercial Ac/Refr - Sulphur, LA
February 1995 to October 2005
Office manager, answer phones, dispatching, invoicing, accounts receivable/payable, timekeeping, payroll, end of month/year PNL, tax prep., general bookkeeping. Education
Bachelor's degree in Business Management & Human Resources Grand Canyon University - Remote
September 2023 to Present
Certificate of Completion in Logistics
Next Level Academy - Dallas, TX
April 2024 to May 2024
High school diploma
Parkview High School - Sulphur, LA
August 1990 to May 1994
Skills
• Accounts Payable (10+ years)
• Payroll (10+ years)
• Recruiting
• Bookkeeping
• Forecasting (10+ years)
• Shift Management (10+ years)
• Bartending
• Accounting
• Accounts Receivable
• Dispatching
• Order entry
• Shift management
• Training & development
• Accounts receivable
• Account management
• Office management
• General ledger reconciliation
• Employment & labor law
• Account reconciliation
• Data analysis skills
• Organizational skills
• Cash handling
• Communication skills
• HIPAA
• Office experience
• Inventory management
• Inventory control (10+ years)
• Appointment scheduling
• Customer service
• Microsoft Excel
• Microsoft Office
• Accounting software
• Sales
• Negotiation
• B2B sales
• Microsoft Outlook
• Microsoft Access
• Human Resources
• Property management
• Property leasing
• Fair Housing regulations
Awards
100% Mystery Guest
Was rewarded a plaque and $2500 bonus for being the only store in my area to score 100% 12 consecutive months.
Best Bartender
Lake Charles, American Press - Nominated Best Bartender in Calcasieu Parish Top Performing GM
I was awarded this for being the GM with the highest guest metrics, lowest variances . ( I was also the newest and youngest general manager )
Certifications and Licenses
Driver's License
August 2019 to November 2025
State of Louisiana DL
Bartender License
Forklift Certification
June 2006 to Present
Certified on forklift, manlift, scissor lift and skidster Logistics
April 2024 to Present
Completed a Logistics Certification course. Passes final exam 100%. Assessments
Verbal communication — Proficient
December 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Teamwork: Interpersonal skills — Proficient
March 2024
Responding to challenging team situations at work
Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
April 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse shift leader — Proficient
April 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Retail management — Proficient
April 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Proficient
December 2023
Responding to customer situations in a retail setting Full results: Proficient
Legal skills — Proficient
January 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Principles of accounting — Proficient
February 2024
Preparing financial records according to federal policies Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Mechanical knowledge — Proficient
December 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Project timeline management — Proficient
March 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Time management skills — Proficient
March 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic computer skills — Proficient
April 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Written communication — Proficient
March 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Data entry: Attention to detail — Proficient
February 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
December 2023
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional References
Julise Heard Thomas
James Truiett
Chaz Burnsworth
Jeremy Duval
Kalisha Sullivan
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