Kenneth Thomas
929-***-**** ad5o8k@r.postjobfree.com
OBJECTIVE
Seeking a challenging position in the medical/civil service field where I can utilize my skills to contribute to the success of the company
EDUCATION
NHA PROGRAM HOSTOS COMMUNITY COLLEGE 2013
Major: Health Information Technology
FREDERICK DOUGLASS ACADEMY 2001
High School Diploma
SKILLS & ABILITIES
Bilingual (English & Spanish) Business Acumen Leadership Skills Medical Billing & Coding HIPPA Hit Tech Savvy Microsoft Office Applications Customer Service Meeting Deadlines Customer Focus Resourceful Reliable Dependable Flexible Adaptable Training & Development
EXPERIENCE
NAICA FEBUARY 2023-JULY 2023
SHIFT SUPERVISOR
Monitored clients, units and grounds to ensure security and safety
Provided crisis prevention and intervention as needed
Assisted clients that had language barriers
Maintained ongoing communication with all department supervisors
CROSSROADS JUVENILE CORRECTIONS FEBUARY 2021- NOV. 2022
JUVENILE CORRECTIONS OFFICER
Provided safe & secure supervision and care to youth
Served as a mentor
Worked as part of a team to support positive & healthy youth development
Supervised and/or participated in various programs/activities with juveniles to stimulate interest in and cooperation with various social/education programs
HEARTSHARE (ACS) APRIL 2016 - OCTOBER 2018
SENIOR RESIDENTIAL YOUTH SPECIALIST
Worked with children and young adults ages 12-21
Helped the children/young adults with onboarding from juvenile detention centers and getting readjusted to society again
Learned computer application proficiency, including Microsoft Outlook, Word, Excel, and general comfort with web-based computer application benefits.
GOOGLE SHOPPING EXPRESS FEBRUARY 2015 – MARCH 2016
OPERATIONS MANAGER
Worked cross functionally with retail store managers, employees and store leads to collect product and process feedback.
Records findings into an internal system and collaborates with peers to create and develop solutions.
Communicated solutions to work partners and works diligently to verify and decimate solutions.
Performed inventory validation checks and logs inventory counts into the internal system.
Completed shopping tasks and shopper experience research and records findings internally.
BIRCH FAMILY SERVICES JANUARY 2013 –JANUARY 2015 SENIOR STAFF
Daily responsibilities included assisting individuals to achieve and exceed their personal goals, providing structure and emotional support
Supported, and assisted in the facilitation of resolving behavioral issues
Assisted in the timely collection of individual-related information, including behavioral data, goal-related data, community inclusion logs,
Communication books, ensuring their accuracy and completeness.
Ensured that there were appropriate coverage
URBANRIDE AUGUST 2009 – DECEMBER 2012
MANAGER
Responded to escalated customer complaints and created a complaint file.
Investigated customer complaints.
Negotiated compensation,
Communicated with customers via phone and email.
Documented findings and resolution internally.
Oversaw productivity and quality work performance of 20 direct reports at scattered sites.
Performed training, coaching, and counseling.
Completed regular performance reviews.