Project Manager Management

Thachica Rios

Project Manager

ad5o85@r.postjobfree.com 302-***-**** Delaware

www.linkedin.com/in/tdrios

I am solutions-driven with experience in solving complex problems, working with cross-functional teams, and building project plans in Asana and Microsoft Office. I've recently completed the Google Project Management Career Certificate-a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project.

RECONCILIATION PROJECT ANALYST

Jul 2023 - Dec 2023 City National Bank, Newark, DE Monitor assigned accounts and platforms to identify potential breaks and/or material exposures. Perform daily reconciliations and matching for assigned accounts. Ensure all policies and procedures are followed accurately and any variation is escalated to the appropriate managers and stakeholders.

Serve as reconciliation SME to colleagues in the lines of business by sharing knowledge, policy, and procedure guidance as needed.

Partner with Finance and Controller groups to ensure account reconciliations and balances are reported properly. Reporting to stakeholders and management to inform of daily, weekly and monthly balances, aged breaks, and/or material exposures.

Implementation of digital transformation strategies to paperless transactions. CLIENT OPERATION SUPPORT PROJECT ANALYST

Jan 2023 - Jul 2023 WSFS Bank, Newark, DE

Liaise with the project team to define project scope, timelines, resources, training, and requirements. Monitor project execution of daily and monthly ACH entries. Assess and execute time-sensitive courier communications. Partnered with senior project manager leadership to implement and improve process documentation. ITEM PROCESSING CLERK II, LEAD PROJECT ASSOCIATE

Jul 2019 - Jan 2023 WSFS Bank, Wilmington, DE

Partnered with senior project manager leadership to conduct interviews and training process management. Re-engineered training process documentation and workflow for new hires. Provided progress reports and maintained consistent communication with key stakeholders on project status and constraints.

Performed operational duties and conducted quality control. Provided technical support to various project team members and projects PROJECT MANAGEMENT CERTIFICATE

Google Coursera, Online Graduated in 2024

DIPLOMA

Concord High School, Wilmington, DE Graduated in 1997 4.0 GPA PROFESSIONAL SUMMARY

EXPERIENCE

EDUCATION

IMPLEMENTATION OF AUTOMATION TRANSFORMATION OF BANKING DATABASES By successfully implementing the automation transformation of banking databases, I enabled the organization to achieve significant benefits. These include: Improved operational efficiency: Automation reduced manual efforts, minimized errors, and accelerated data processing, leading to faster and more efficient banking operations. Enhanced data accuracy and consistency: The automated processes ensured data integrity by eliminating human errors and enforcing standardized data formats and validation rules. Overall, my successful implementation of automation demonstrates my ability to drive innovation, improve operational efficiency, and deliver tangible business outcomes in the banking sector. SME RECONCILIATION ANALYST

Resolved complex issues, analyze discrepancies, investigate root causes and developed solutions. Provided guidance on problem solving techniques and encouraged critical thinking to identify and address reconciliation challenges effectively. I performed quality checks and provide feedback to help improve reconciliation processes. Collaborated with stakeholders to develop quality control measures and implement best practices to enhance the accuracy and efficiency of the reconciliation function. I identified opportunities for process improvement in the reconciliation function. I analyze existing workflows and systems to find areas where automation, technology, or streamlining can optimize the reconciliation process. I designed and delivered training to enhance the skills and knowledge of reconciliation analysts. Ensured that analysts was equipped with the necessary tools and techniques to perform their job effectively with ongoing coaching and support. SAUCE & SPOON TABLET ROLLOUT

Started at 2 locations, Downtown and North. Implemented tabletop tablets for our customers. Our goal was to reduce table turn time by 30 minutes. Rectified glitchy tablet system issues which in turn has customers reporting less than 5% tech issues weekly. Created clearer messaging around payment options that the tablets only takes cards. Streamlining the process for customers who needs to pay cash.

As we prepared to launch we took an agile approach by conducting test launch customer survey. By doing so, we reduced food waste by 25% and also increased our daily guest count by 20%. Nearly matched our budget even with the customization and design fees. We will continue to strive for improvements and hopefully in the near future have tabletop tablets in all locations.

GOOGLE PROJECT MANAGEMENT

https://www.credly.com/badges/b927039e-303d-45f6-90ce-8a4831905b31 Completed 6 courses, developed by Google, that includes hands-on, practice-based assessments and are designed to prepare for Project Management roles. Competent in initiating, planning and running both traditional and agile projects. PROJECT MANAGEMENT PROJECT SCOPING AND PLANNING RISK MANAGEMENT PROCESS IMPROVEMENT PROFICIENT IN WORK MANAGEMENT SOFTWARE AND DIGITAL TOOLS EFFECTIVE STAKEHOLDER COMMUNICATION BUDGETING AND PROCUREMENT PROJECTS

CERTIFICATIONS

SKILLS

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