Residence Inn Operation Manager

Jean Peteros

**** **** **.

Alexandria, VA, *****

*** - *** -****

ad5o7p@r.postjobfree.com

Objective:

Experienced hospitality professional with 7 years of comprehensive expertise in the industry. Proven track record in overseeing labor payroll, conducting regular labor critiques, implementing brand standard audits, managing HOTSHOP operations, optimizing inventory, and driving towards hotel and departmental goals. Adept at leveraging managerial training and classes to enhance leadership and operational skills.

Experience:

Room Operation Manager

Residence Inn Arlington Capital View

2021 - Present

• Managed labor payroll, ensuring optimal allocation and adherence to budgetary constraints.

• Conducted weekly and monthly labor critiques, identifying areas for improvement and implementing corrective actions.

• Led brand standard audit initiatives, ensuring compliance and consistency across all operational aspects.

• Oversaw HOTSHOP operations, maintaining high-quality service standards and customer satisfaction.

• Implemented effective inventory management strategies, reducing waste and optimizing stock levels.

• Consistently met hotel and departmental goals through strategic planning and execution.

• Successfully managed a 325-room division, overseeing front desk operations, housekeeping, and guest services.

• Conducted payroll management for the department and buyout labor, ensuring accuracy and compliance with budgetary constraints.

• Led labor critique meetings to analyze departmental performance and identify areas for improvement.

• Managed departmental budgets and hours, implementing cost-saving measures and optimizing operational efficiency.

• Provided training and mentorship to new managers, ensuring smooth onboarding and effective leadership.

Housekeeping Coordinator

Residence Inn Arlington Capital View

2018-2020

• Coordinated housekeeping activities, including room assignments, inventory management, and quality control.

• Assisted in payroll management and budget oversight for the housekeeping department.

• Conducted regular training sessions for housekeeping staff to ensure adherence to cleanliness standards and guest satisfaction.

• Collaborated with other departments to coordinate room turnovers and ensure efficient guest experiences.

Housekeeper

Residence Inn Arlington Capital View

2017- 2018

• Performed daily housekeeping duties, including cleaning guest rooms, public areas, and back-of-house facilities.

• Maintained high standards of cleanliness and hygiene to meet brand and guest expectations.

• Received positive feedback from guests and supervisors for attention to detail and efficiency in completing tasks.

Education:

Degree in Hospitality Management

STI COLLEGE Philippines

2018

Skills:

• Proficient in payroll management and budget oversight

• Strong leadership and team management abilities

• Excellent communication and interpersonal skills

• Detail-oriented with a focus on quality and efficiency

• Advanced knowledge of housekeeping operations and standards

Certifications and Trainings

• Passport to Clean

• Arlington Chambers of Commerce

• Field glass or Simplify Training

• Elevating Workplace Awareness Training

References:

Available upon request.

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