Customer Service Warehouse Lead

Norma Winkhart

Warehouse Lead

% @**)***.**** = -mscmede@gmaiicom Massillon, Ohio 44647

PROFESSIONAL SUMMARY

Dynamic professional with experience leading teams and managing customer service operations in fast-paced retall

‘environments. Proven track record of increasing employee engagement, driving sales growth, and ensuring superior

service. Skiled in managing inventory training and developing staff, and buildin strategies to improve operational

ceffidency and customer satisfaction,

EXPERIENCE

FRONTEND MANAGER, North canton, Ohio

js wholesale club, Mareh 2020-May 2024

+ Developed existing team into high productivity, results-oriented unit through creative initiatives

+ Engaged stakeholders at al levels of the organization to identify opportunities for improvements in the customer

‘experience.

+ Conducted monthly meetings to create business plans to drive successful monthly business,

‘+ Identiied operational process inefficiencies to recommend necessary improvements.

+ Oversaw personnel to maintain adequate staffing and minimize overtime.

+ Maintained frequent interaction with senior management to measure goal achievement and determine areas of

improvement.

+ Developed training modules and documentation to train staf.

+ Facilitated month-end closing processes, invoicing and journal entries,

+ Created weekly schedules based on predicted stafing needs, budgets and employee requests

+ Cleaned and sanitized workstations and equipment following regulatory rules and procedures

+ Addressed and resolved client or customer inquiries to foster superior standards of service.

+ Implemented procedures to reduce shrinkage and improve store secur.

+ Monitored stock levels and reordered inventory when necessary.

+ Developed and implemented customer service training for front-end staf.

+ Received payment by cash, credit cards, or automatic debits

+ Arranged merchandise to make attractive displays

+ Greeted customers entering store, responding promptly to needs

*+ Completed point of sale transactions, maintaining control of cash at registers

+ Kept checkout areas dean and organized by delegating tasks to team members,

+ Assisted in overseeing accurate and effiient operation of cash registers,

+ Coached and mentored team members to ensure proper performance and customer relations skils,

+ Trained and mentored team members to achieve frontend operational goals

+ Planned, organized, and controlled operations of front-end area.

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