Customer Service Patient Care
Resume:
Katrina Thomas
Customer Service
Norwich, CT ****0
ad5o6f@r.postjobfree.com
Education
Purdue University Global
October 2019
Medical Billing & Coding
Everest Institute
December 2010
Patient Care Technician Certification (PCT)
Objective
Motivated, Customer Service professional with 20 plus years of experience attending to customers and providing insightful information, with the strong resolution of data entry and service skills. Dedicated, responsible and reliable employee that provides full knowledge of customer service.
Certifications & Licenses
Medical Coding Certification Medical Billing Certification Certified Patient Care Technician CPR Certification
Skills
-Outbound and Inbound sales
-Cold calling
-Ability to work in a fast-paced environment completing multiple tasks
-Up selling
-Marketing
-Use of CRM software
-Working knowledge of basic computer software skills – Word ad Excel
-Ability to listen comprehend and process a variety of detailed information
-B2B
-Medical Coding and Billing Certification through the American Medical Certification -Association(AMCA)
-Strong knowledge of medical terms and devices
-Knowledge of health and safety standards
-Analyze several tasks to identify the core patient care technician duties and responsibilities
-Patient Care Assistant (PCA) certification through Quality Homemakers
-Knowledge of health and safety standards
-Ability to assist nurses and providing health Care to patients
-Medical records
Experience
Customer Service Appointment Setter
Alexa Business – Remote-Deerfield Beach, FL
February 2023- January 2024
Work from home, setting appointments for new customers to start advertising their business with voice recognition on several digital platforms
Rescheduled of missed appointments
Experience using Zoho to input information within the CRM
Patient Care Assistant
Recovery Resources - Norwich, CT
April 2019 to August 2021
Delivered exceptional care for those with traumatic brain injury
Assisted those that acquired care with everyday living skills such as the elderly or those with developmental disabilities
Remodel Associate/Cashier/Grocery
Wal-Mart - North Windham, CT
June 2016 to November 2018
Helped organize and remodel store
Provided excellent customer service ensuring repeat business
Stocked shelves with products provided by Grocery Manager
Sales Associate
Target - Sunrise, FL
October 2015 to May 2016
Provided excellent customer service ensuring repeat business
Manager/Customer Service Agent
Complete Solutions - Tamarac, FL
April 2014 to September 2015
Assisted agents in providing customers with diabetic supplies
Enforced policy and procedure to agents, to gain business
Administrative Assistant
Equity Lifestyle Properties - Davie, FL
January 2007 to August 2012
Aided the company manager of a 55+ mobile home park
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