Customer Service Case Manager
Resume:
Traci Allen
Hardworking Professional
Whites Creek, TN 37189
ad5o5w@r.postjobfree.com
My career objective is to obtain a challenging position within a progressive company where my skills, strengths and experience will be most effectively applied. Work Experience
Surgery Scheduler
Urology Surgery Center - Nashville-Davidson, TN
July 2015 to Present
• Scheduling /boarding urological surgery appointments
• Answering incoming appointment line and directing informing patients of appointment dates, times and procedural instructions
• Speaking with insurance companies in order to verify that coverage is active
• Creating financial agreements for patients and informing of cost of procedures
• Obtaining pre-certs and pre-determinations for patient procedures Surgery Scheduler
The Surgical Clinic - Nashville-Davidson, TN
July 2014 to July 2015
• Answering incoming calls from patients and medical facilities and facilitating appointments scheduling
• Verifying insurance coverage
• Inputting and verifying patient demographics
• Monitoring office fax batches and filing medical records into patient charts Office Coordinator
Mental Health Cooperative, Inc - Antioch, TN
October 2008 to March 2014
Duties and Responsibilities:
• Answering incoming calls and dispatching to appropriate staff
• Scheduling clinic and therapy appointments for patients
• Assisting supervisor with case manager stats
• Ordering all office supplies & insuring that all office equipment is maintained
• Maintaining enrollment status for uninsured patients
• Conducting monthly fire and tornado drills
• Notary public for office
• Inputting case manager stats and data
• Creating crisis on call schedule for after hours Answer One Incorporated
Operations Manager
Answer One Incorporated - Nashville, TN
November 2004 to September 2008
is a 24 hour live answering service that provides emergency and non emergency dispatching to doctors, hospitals and other commercial and industrial businesses. This company has changed hands twice since my original hire date, thus the name has changed. Duties and Responsibilities:
• Providing overall management duties for organization
• Providing customer service for all clients both on Startel and administrative lines
• Entering all client data for new clients and managing client changes
• Dispatching client calls to appropriate personnel
• Compiling monthly billing and statistical reports
• Hiring and providing training for all new hires
• Preparation of bi-weekly payroll
• Client complaint resolution
• Supervision of customer service representatives
• Maintenance of voice mail and turbo scheduling software
• Ordering company supplies
Assistant Manager
Answer Xact Incorporated - Nashville, TN
August 2001 to November 2004
Duties and Responsibilities:
• Assisted manager with management responsibilities
• Maintaining client schedules
• Answering incoming calls and dispatching appropriate personnel
• Training of new hires
• Supervision of customer service representatives
• Recording client scripts and voice overs
Lead Operator/Shift Supervisor
Hoffman Professional Service - Nashville, TN
May 1996 to August 2001
Duties and Responsibilities:
• Answering incoming calls and dispatching to appropriate personnel
• Executing on call schedule changes and updates
• Training all new hires
• Recording client scripts and voice overs
• Supervision of customer service representatives on shift Switch Board Operator/Patient Information Desk
MeHarry Hospital - Nashville, TN
June 1993 to May 1996
Duties and Responsibilities:
• Answering incoming calls and transferring to appropriate extensions
• Directing hospital visitors to patient rooms
• Faxing, collating and stapling correspondence for hospital personnel Assistant Office Manager
Butler Dental Office - Nashville, TN
October 1994 to March 1996
Duties and Responsibilities
• Answering incoming phone lines
• Scheduling appointments
• Assisting patients with sign in and registration
• Appointment confirmation
• Inputting insurance information into office database Education
Studied 3yrs/ No degree received in Elementary Education Fisk University - Nashville, TN
1991 to 1994
Diploma
McGavock High School - Nashville, TN
1987 to 1991
Skills
• Receptionist
• Scheduling
• Data Entry
• Filing
• Billing
• Medical Records
• Word
• Outlook
• Time Management
• Microsoft Office
• EMR
• MS Office
Certifications and Licenses
Driver's License
Assessments
Electronic Medical Records Knowledge — Familiar
April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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