Customer Service Hr Services

Parthena Below-Thanarse

214-***-**** Oak Point, TX 75068 ad5o5v@r.postjobfree.com

Objective

A highly organized and motivated HRIS professional, with more than 15 years of shared service experience. Very effective at multitasking and working under pressure to accomplish overall team objectives. Known for improving efficiency and productivity, while providing excellent customer service. Provides HR support for all businesses/processes that are not supported from HR Services and managing the entire coordination with HR Services maintain up-to-date, accurate, and timely employee and HR SAP master data on behalf of the business (end-to-end SAP processing) providing error free, intelligent, and forward-looking HR reports that enable fact-based decision making and meet business requirements maintain all HR related documentation and records.

Core Strengths

Strong Analytical and Reconciliation skills, SOX Compliance, Knowledgeable of State and Federal wage laws, Proficient in Microsoft Excel, Process Improvement

Experience

EnhanceHCM, HCM Payroll Consultant December 2021- March 2024

·Serves as SME and leader in managing the ADP Workforce Now payroll system to ensure business needs are met.

·Directs and maintains all payroll functions with the ability to independently perform full payroll cycle

·Primary liaison with ADP software vendor in maintaining system, implementing changes and/or updates

·Provides support as needed by business units, tax department or Finance for audits and monthly/quarterly/year end close processes

·Acts as a primary liaison with ADP Workforce Now software vendor in maintaining system, implementing changes and/or updates as needed and resolving issues.

·Provides support as needed by business units, tax department or Finance for audits and monthly/quarterly/year end close processes

·Assisting with the parallel testing for clients

·Compliance reporting for states with multiple locations per legal entity

·Applies for new tax jurisdictions inn Smart Compliance

·Performs system audits for data accuracy

·Research employee tax issues

·Assists Payroll Tax Analyst in year-end processing activity within Smart Compliance

·Train and mentor payroll staff on system updates and local/state/federal payroll regulation changes

KornFerry, HRIS/Payroll Analyst (Contract) June 2020-December 2021

·Ensuring accurate and timely initiation and follow-up of HR transactions for employee life-cycle events including, but not limited to new hires, transfers, salary changes, promotions, leaves of absence and terminations.

·Provided production support as well researching and resolving system issues with Payroll & Benefits Modules

·Maintained system issues

·SAP SuccessFactors expertise includes Position Management, Workflows, data models and Adhoc Reports in Employee Central

·Maintain employee data through SAP master data and the organizational management structure using established processes and procedures and direction from customer inquiries.

·Responded to user requests for reports using MS Excel pivot-tables.

·Managed end to end employee data flow.

·Completed end to end and Parallel testing for SAP

·Monitor and respond to colleague questions in the HR mailbox, escalate issues to functional and field leadership as needed.

·Assist in creation and maintenance of documentation, including intranet (SuccessFactors) documentation and Team Site.

·Follow up with HR, Compensation, Benefits, Payroll and Department Managers to resolve data integrity issues

·Provide expertise during upgrades/migrations, or assessment projects.

Halifax (Parkland Hospital), HRIS Compensation Analyst September 2019-June 2020

·Provide research and analysis for system issues in Workday

·Created job codes for new positions in Workday

·Perform job evaluations, classifications, and job description management

·Runs queries and reports to analyze data in Workday

·Develop, document, and implement new and revise processes to improve data integrity and promote the consistent use of HR data

·Established project strategies

·SME for PayFactors along with assisting other team members on system updates impacting compensation of employees

GKN Aerospace, Payroll/HRIS Consultant November 2018-September 2019

·ADP Workforce Now System/Payroll Administrator for the Americas

·Assist HR project team members with technical issues related ADP Workforce Now and SAP SuccessFactors tracking system by investing problems and developing resolutions.

·Created, maintained, and verified employee payroll information in HR systems (SAP, SuccessFactors, Employee Central, ADP, etc.)

·Integration support with 3rd party vendors

·Design and develop reports utilizing a variety of reporting tools (Excel, Access, SAP, ADP ReportSmith,etc)

·Created test strategy, test summary reports, and daily weekly status reports

·Generate standard HRIS Reports

SWAPA, HRIS Analyst (Contract) November 2016-November 2018

·Responsible for the development and implementation of operations’ policies to ensure the company follows ADP Workforce Now/Payroll Administrator for the Americas

·Assist HR project team members with technical issues related ADP and SAP SuccessFactors tracking system by investing problems and developing resolutions.

·Created, maintained, and verified employee payroll information in HR systems (SAP, SuccessFactors, Employee Central, ADP, etc.)

·Integration support with 3rd party vendors

·Design and develop reports utilizing a variety of reporting tools (Excel, Access, SAP, ADP ReportSmith,etc)

·Created test strategy, test summary reports, and daily weekly status reports

Matrix (NationStar), Payroll Analyst (Contract) September 2016- November 2016

·Ensured payroll and expense management systems are configured properly and are maintained in Workday.

·Created turnover analysis reports to management in Workday

·Managed change requests to the Employee Payroll Record

·Subject matter expert for various cross-functional projects related to the HRIS operations

Celanese International, SAP HRIS Lead April 2013– June 2016

·Manage and administer manual adjustments daily to system incentive calculations due to complex payout structures or source coding issues.

·Review new hires, job transfers and promotions offer for potential payout failures via compensation system.

·Managed day to day support of data add/change requests through ticketing system.

·Entered merit increases and adjust salary tables in HRIS.

·Trained Master Data Specialists on creating and maintaining HRIS data.

·Data entry of employee HR information in SAP (HR system of record) by way of keying and loading.

Alliance Data Systems, Senior Payroll Analyst March 2012– April 2013

·Managed workflow to ensure all payroll transactions are processed in ADP Workforce Now

·Project Lead on implementation of e-time and attendance system

·Wrote and Updated queries in Peoplesoft for the Management Teams

·System Administrator for all Peoplesoft, ADP Workforce Now, iPayStatements & Kronos,

·Processed employee Time & Attendance data from the eTime system to ADP Workforce Now and reconcile variances utilizing tools in the Time and payroll systems.

Dr Pepper Snapple Group, Senior Payroll Analyst June 2010-March 2012

·Performed analysis to determine accuracy of pay based on requests forms management and prepare proper additional out of sequence payments.

·Developed monthly numbers (Master Data entry/HRIS loads/PD module) for scorecard by running various reports in SAP/ADP

·Developed monthly, quarterly, yearly and ad-hoc reports related to HR and payroll;

Education & Credentials

BS General Studies w/Minor in Human Resource Management

Louisiana State University

Master of Information Systems

LaMar University

Technical Proficiencies: Word, Excel, Access, Outlook, SuccessFactors, ADP-Enterprise 4 & 5, ADP Pay-Expert, ADP Payforce, ADP-Celergo,ADP Globalview, HRIS, Sharepoint, Exponent HR, SAP HCM, PeopleSoft, ADP Workforce Now, E-time Time and Attendance Oracle & Kronos

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