Customer Service Store Manager

Billie Williams

+1-865-***-**** ad5o4i@r.postjobfree.com Knoxville, TN 37922

WORK EXPERIENCE

Front End Cordinator, Marshalls

November 2023 - Present

• Managed cash handling procedures to ensure accuracy and security of transactions.

• Implemented loss prevention strategies to minimize theft and maintain a safe retail environment.

• Led a team of individuals to achieve department goals and deliver exceptional customer service.

• Provided top-notch customer service to enhance overall shopping experience.

• Overseen inventory management processes to optimize stock levels and minimize product shortages. Retail Store Manager, Dollar General

September 2023 - November 2023

• Compiled detailed sales reports to track performance and highlight areas for improvement.

• Provided exceptional customer service to ensure high satisfaction and foster client loyalty.

• Assisted in budget planning and monitoring to control costs and maximize profitability.

• Implemented creative visual merchandising strategies to enhance product appeal and drive sales.

• Maintained organized inventory management system to prevent stockouts and minimize overstock. Assistant Store Manager, KNOXVILLE AREA RESCUE MINISTRY (KARM) August 2023 - October 2023

• Implemented a new sales tracking system to monitor and analyze performance metrics.

• Led a team of employees to achieve sales targets and deliver exceptional customer service.

• Provided top-notch customer service to enhance shopping experiences and build brand loyalty.

• Executed visual merchandising strategies to maximize product visibility and attract customers' attention.

• Managed inventory effectively to ensure sufficient stock levels and minimize overstock situations. Customer Service, Weigels

July 2023 - August 2023

Customer Service/Register Operater

Assistant Store Manager

Customer Service/Server, Elviras Cafe

April 2020 - June 2023

Shift lead on schedule making, money transactions, making multiple decisions on daily routines such as, breaks, clean ups and being in charge of several people per shift. Also providing customer service as a server. Assembly/ line personnel, Denso Manufacturing

February 2018 - February 2020

Factory work. Did several positions. Covid happened and was furloughed Front End Coordinator, TJMaxx

January 2015 - January 2019

Responsibilities included keeping count of many register transactions. Schedule making of all employees on the shift. All returns, exchanges or customer requests had to be approved by me. Start and end of a shift money was counted and deposited with my signature. Customer Service was a detailed priority. EDUCATION

Alcoa High School

1989

Diploma

I have some college in Business at Pellissippi Community but no degree. SKILLS

Cashier, Front End Design, Loss Prevention, Planogram, Retail Management

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