Data Analytics Customer Service

Harleen Sethi

Contact No.: 1-857-***-**** Email: ad5o4c@r.postjobfree.com

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Areas of Expertise

Data Analytics

Customer Relationship Management

SQL

Fraud Prevention

Oracle APEX

Value-Added Leadership

Education Qualification

DEGREE/ CERTIFICATION

UNIVERSITY /COLLEGE

PASSING YEAR

Google Data Analytics Certificates

Coursera

2023

Master in International Business

Grenoble Ecole De Management, France

2007

Master in Business Administrations

IILM Lodhi Road, Delhi

2007

Bachelor of Science

Government Home Science College, Chandigarh

2005

Organizational Facets

Wegmans Food Markets, Inc.

From 2021 – Till date

Title: Cashier

Role:

As a Cashier at Wegmans Food Markets, I provided incredible customer service by engaging customers in friendly conversation, carefully bagging items, and accurately completing monetary transactions. My main responsibilities included greeting customers, scanning items, bagging groceries, and processing payments.

area. Overall, I efficiently got customers through the checkout process while ensuring they ended their shopping trips with a positive experience.

Standard Chartered Bank, New Delhi

From: 2008 – 2014

Title: Credit Risk Officer

Promoted to the role of Credit Risk Officer

Role:

Responsible for monitoring bank accounts, accounting paperwork, and financial transactions

Analysed data to identify any fraudulent transactions and suspicious activities

Checking delinquent accounts and keeping track of them

Working on converting delinquent accounts to normal accounts

Tracking non- contactable customers

Keeping confidentiality of any collected information, resolving customers' problems, and maintaining fraud analysis models to enhance the effectiveness and efficiency of company systems

Reviewed/Analysed online banking/ ACH transactions to determine fraud activity

Calling the customers and reminding on due date,enquiring about any suspicious transaction

Create and present PowerPoint presentations for mandatory corporate fraud trainings

Standard Chartered Bank, New Delhi

From: 2007 – 2008

Title: Customer Support Representative

Role:

Doing online credit card sales

Solving credit card disputes

Blocking lost cards

Credit Card requests

Change of address request

Mobile banking.

Gallup India, New Delhi

From: May’ 2006 – July 2006

Title: Summer Internship

During MBA internship did internship for Gallup, doing marketing surveys for company like Eicher.

Subjects Taken

MIB – International Business

MBA - Marketing / HR

B.Sc Home Science – Child Development, Food & Nutrition

Voluntary Associations

WWF [World Wide Fund for Nature – India] – Network Services and Support Relation Division

Computer Skills

Complete Google Data Analytics Certification

Operating System: Windows 2011, Windows 2010, Windows 8, Windows 7 and XP

Tools: MS Word, PowerPoint, Excel, Paint, Outlook

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