Life Enrichment Assisted Living

Angela Gurich

**** ***** ******** *****. **********, WI 53221 * 414-***-**** * ad5o49@r.postjobfree.com

CAREER OBJECTIVE

To be determined…

CORE COMPETENCIES

Problem-Solving Skills

Mission and Resident Focused

Commitment to Excellence

Time Management Skills

Developed Interpersonal and Communication

Skills

Dependability and Adaptability

Conscientious and Compassionate

Leadership and Teamwork Skills

Detail-Oriented

PROFESSIONAL EXPERIENCE

PROHEALTH REGENCY SENIOR COMMUNITIES, New Berlin, WI

Director of Life Enrichment, August 2023 – March 2024

Assessed needs, created, implemented, and managed all aspects of comprehensive Life Enrichment programming across three campuses for independent, assisted living, and memory care senior residents.

Oversaw and directed the Life Enrichment department across three campuses including Coordinators and their activities teams/fitness instructors and Fleet Manager and their drivers.

Developed Life Enrichment activities program/calendars and newsletters monthly to utilize person-centered wellness programming including all six areas of wellness.

Collaborated with senior leadership team in development of the activity calendar to include special events, community outings, and campus-wide activities.

Collaborated with contractors, spiritual representatives, volunteers, and entertainment companies to provide diverse programming for residents.

Chair of “Make It Matter” committee focusing on staff incentives, retention, and community outreach.

Responsible for campus-wide decorating and seasonal décor in all community spaces.

Maintained Life Enrichment budget while managing campus country stores, independent contractors, department staff, and activities supplies.

Approved payroll for direct reports.

Interviewed employees for hire, trained, conducted performance evaluations, disciplined, and recommended promotion, transfer, and discharge.

Facilitated and attended regular staff meetings.

PROHEALTH REGENCY SENIOR COMMUNITIES, Brookfield, WI

Resident Services Coordinator, May 2021 – August 2023

Hired, trained, disciplined, and scheduled all Housekeeping and Welcome Center receptionist staff to ensure adequate staffing levels at all times.

Assigned and distributed work tasks to Housekeepers and Receptionists.

Generated annual Residency Agreement renewals and assisted with coordinating the renewal process including scheduling and meeting with the residents.

Coordinated all move-out procedures assuring completion of all necessary notifications, changes in documentation, and walkthrough information.

Coordinated and assured readiness for resident move-ins in conjunction with maintenance, housekeeping, leasing agent, and other staff.

Scheduled subcontractors as needed to ensure readiness of apartments for new residents.

Assisted in providing walk-in tours as directed by the Campus Administrator.

Monitored all electronic and alarm systems and complied with required testing.

Generated billing for added services for residents.

Maintained and updated resident information in database and files.

Reconciled invoices and identified discrepancies.

Reconciled petty cash and made deposits as required on a timely basis.

Acknowledged, comprehended and supported the residents and the Resident Bill of Rights.

Interviewed employees for hire, conducted performance evaluations, disciplined and recommended promotion, transfer, and discharge.

PROHEALTH REGENCY SENIOR COMMUNITIES, Brookfield, WI

Interim Campus Administrator, January 2022 - May 2022; July 2022-October 2022

First-in-command to all communications, issues, and concerns involving residents, families, contractors, vendors, ProHealth leadership team, and the community

Facilitated resolutions for pressing resident and family concerns including health and safety, interpersonal conflict, finances, and billing

Supported new leaders in the health department with processes and procedures including organizing, preparing, delegating tasks, and facilitation of multiple Covid 19 and Influenza Vaccine Clinics for Independent Living, Assisted Living residents and CBRF residents.

PROHEALTH REGENCY SENIOR COMMUNITIES, Brookfield, WI

Interim Director of Marketing, June 2022 - September 2022

Completed Marketing initiatives by establishing and building rapport with new resident prospects.

Facilitated 20+ tours across Independent Living, RCAC, and CBRF populations.

Secured payment and signing of leases and completed the move-in process for 10 new residents, resulting in continued revenue for the corporation.

PROHEALTH REGENCY SENIOR COMMUNITIES, New Berlin, WI, Brookfield, WI

Life Enrichment Coordinator, Feb 2019 – May 2021

Developed, organized, delegated, and implemented meaningful programming to meet cognitive, social, physical, creative, and spiritual needs of independent living, assisted living, and attended care residents.

Created monthly activity, events, and outings calendar, newsletter, and flyers for all residents.

Coordinated, delegated, and supervised tasks to Life Enrichment assistants, fitness instructor, and bus drivers.

Created staff schedule and conducted payroll for all department members.

Managed finances and maintained inventory of equipment and supplies to ensure activities and programming stay within monthly budget.

Coordinated the transportation of residents to and from events outside of the residence.

Developed and maintained relationships with resident families and community referral sources, schools, churches, entertainment, and other community groups and resources.

Worked with Community Relations, Dining Service Coordinators, Health Services, and Administration on combined large events.

Corresponded and planned with community vendors, entertainers, and performers for special events and socials.

Facilitated regular virtual communications between residents and their families through Zoom sessions and Facetime app.

Responsible for assisting residents with voting registration, completion and/or witnessing of, and mailing absentee ballots to Brookfield municipality by election due dates.

Conducted weekly staff planning meetings.

Coordinated, recruited, and supervised volunteers.

Maintained the activity areas and replaced furniture after activities.

Planned, coordinated, and supervised resident outings for all residents.

Managed the Country Store and ensured inventory is stocked within budget.

Planned, coordinated, and assisted with decorations for seasons, holidays, and special events throughout facility.

Completed New Resident Orientation procedures upon first week of resident’s move-in.

Facilitated one-on-one visits with residents to evaluate personal needs and interests.

Encouraged teamwork and provided guidance through cooperative interactions and leadership with

co-workers.

LUTHER MANOR RETIREMENT COMMUNITY, Wauwatosa, WI

Life Enrichment Specialist, Apr 2018 – Feb 2019

Developed, organized, documented, and implemented daily activities, special events, outings, and other physical, social, cognitive, and spiritual activities for residents including independent, assisted, attended, memory care, and skilled nursing.

Assisted with and conducted group and individual activities.

Assessed resident activity needs and documented participation.

Motivated residents to encourage participation in activities.

Observed resident attendance, mood, behavior, and degree of involvement so that facility activities and resident progress are evaluated, by noting, reporting, and charting resident behavior.

Created and maintained an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

Assisted with posting of activity schedules and flyers.

Assisted with, organized, and facilitated resident outings into the community and special events.

JONES DISCOUNT OUTLET, West Allis, WI

Office and Warehouse Manager, Jan 2017 – Apr 2018

Managed monthly budget including expenses, overhead, and profit utilizing Excel spreadsheets.

Maintained quality store condition and merchandising standards.

Developed strategies to increase store traffic through advertisements and social media.

Documented staff hours and pay.

Demonstrated high quality of customer service.

Created store logo design and painted storefront.

Handled monies and cash register.

Processed Amazon orders, tracked and collected inventory, weighed, measured, packaged, and shipped Amazon items to customers.

MO’S IRISH PUB, Wauwatosa, WI

Bartender and Server, April 2007 – June 2018

Built a rapport with regular patrons by providing excellent customer service to create a positive atmosphere.

Encouraged customers to purchase comparable higher-end products and alternatives by upselling and cross-selling food and alcohol items.

Recorded and balanced cash receipts and prepared cash deposits.

Prepared traditional and creative cocktails for bar and restaurant patrons.

Trained new staff members on duties and tasks of tending bar and dining service.

Maintained quality customer service and exhibited social perceptiveness.

Prepared tables and bar areas with special attention to sanitation and order.

Presented menus, served, and helped customers select food/beverages.

Evaluated customer satisfaction and responsiveness.

Enforced company policies regarding the consumption of alcohol.

Triaged complaints and problems with a positive attitude.

EDUCATION

ALVERNO COLLEGE, Milwaukee, WI

Bachelor of Arts. Art Therapy/Art 2009-2016

Validated at all five levels of Alverno’s core eight abilities: problem solving, analysis, communication, valuing, effective citizenship, social interaction, developing a global perspective, aesthetic engagement.

ADDITIONAL SKILLS

2022 Achiever Award recipient at Regency Senior Communities

2020 Mission Focus Award recipient at Regency Senior Communities.

Recipient of numerous juried art show awards at Alverno College.

Proficient in Microsoft Office, Word, Excel, and Zoom Conferencing.

CBRF Certification

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