Project Manager Technical

Lora Rose

214-***-**** ad5o2e@r.postjobfree.com San Antonio, TX

Summary Throughout my 25-year career in IT, I have been fortunate to have had the following career paths: systems engineer, software engineer, field engineer, QA engineer, technical writer, and technical project manager. My project management experience includes: 2 years in voice and data center operations, 3 years in AWS infrastructure, 3 years managing SRE/Datadog projects, 6 months in cybersecurity, 1 year in the healthcare industry, and 1 year in air business operations.

Education

Ball State University (Muncie, IN)

- 1997 – 1999 – M.S Information and Communication Sciences

- 1990 – 1995 – B.S Legal Administration/Political Science

- Certified Scrum Master

- Advanced Certified Scrum Master

- Certified Product Owner

- Certified Kanban Professional

- Kanban System Design

- Level Effect Security Operations Analyst Certification Bootcamp Key Skills Technical Project Management

Agile (Kanban & Scrum)

Ceremonies

Atlassian Product Suite

Azure DevOps

MS Office

Sharepoint

Budgeting

Forecasting

Requirements Gathering

KPIs, OKRs

Project Signoff

AWS Cloud Infrastructure

CI/CD integration

Triage and IT developer support

Game day testing

DevOps

SRE/Datadog/OverOps

Git and GitHub docs

Terraform

Cybersecurity Compliance

Incident Response

Malware Analysis

PEN testing

Experience

Rapdev.io

- Managed 6 concurrent projects simultaneously for Fortune 500 companies for the integration of Datadog into their IT environments.

- Responsible for the kickoff/discovery/management/sign-off/and knowledge transfer phases.

Expedia Group, Inc.

- Served as a scrum master and managed pods with up to anywhere from 5015 engineers for AWS Infrastructure, Security, Site Reliability Engineering, Data Center migration, and Docs as Code. Lora Rose

- Implemented all agile artifacts.

- Assisted in triage management.

- Provided data for monthly platform health reviews.

- Managed a Docs as Code repo.

- Migrated team over to Jira Service Desk.

- QA tester.

Orbitz Worldwide

- CTI help-desk call center support for Orbitz.

- Escalated and resolved issues pertaining to Katana (in-house proprietary)

- Global Distribution System ticketing system.

- QA tester.

- Created daily IVR reports.

Travelocity.com

- Software engineer responsible for Genesys Framework support and maintenance.

- IVR programmer responsible for the configuration of various IVR platforms (Periphonics, VoiceTek).

- QA engineer for Genesys and Avaya platforms.

eJiva, Inc.

- Technical writer for the Genesys suite of products, that gathered all functional and technical requirements to assist in the SOW creation.

- Provided technical documentation and training manuals to clients

- Managed projects for 6 different clients.

Timeline

Oct. 2022 – Mar. 2023

Rapdev.io

- Technical Project Manager

Jan. 2016 – Oc. 2022

Expedia Group

- QA Engineer II

- Technical Project Manager II

Mar. 2014 – Dec. 2016

Orbitz Worldwide

- QA Engineer II

Feb. 2002 – Mar. 2014

Travelocity.com

- Genesys Engineer

- PBX Administrator

- IVR Programmer

- QA Engineer

Feb. 2001 – Jan. 2002

eJiva, Inc.

- Consultant

- Technical Docs Lead

TPM Portfolio Cuna Mutal Group Genesys Telecommunication Laboratories ProBusiness PNC Bank CSX Transportation Johns Hopkins University McKesson Vista Global Bayer/Climate Bain Consulting References Available Upon Request

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