Customer Service Mental Health
Resume:
Richard Bridges
Email: ad5o27@r.postjobfree.com
CORE COMPETENCIES:
Law Enforcement Operations; Emergency Response; Physical Security; Surveillance; Customer Service; Crisis Intervention; Human Behavior/Mental Health: Intrusion Detection Systems (IDS); Conflict Resolution; Contingency Planning; Inspections; Evidence Collection; Criminal law; Traffic Law; Leadership; Report Writing; MS Word, Excel, PowerPoint and Mail; Basic Life Support and CPR Certified.
WORK EXPERIECE:
1/1/2020- Present Class ‘A’CDL Driver Universal Logistics & WSI Fed Ex
Perform all required safety checks (i.e. pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspect tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. Report all safety issues and/or repairs required.
Follow all DOT regulations and company safe driving guidelines and policies. Immediately report any and all safety hazards.
Inspect trailer for properly loaded and secured freight. Perform count check of items and check customer invoices of products that have been loaded. Check and complete in an accurate and in a legible fashion on all required paperwork associated with freight.
Drive to and deliver customer orders according to predetermined route delivery schedule.
Unload products from the trailer, transport items into designated customer storage areas. Perform damage control checks on items, scanning and contact supervisor about removing orders according to company policy. Verify delivery of items with customer and obtain proper signatures. Collect money (cash or checks) where required. Load customer returns on to trailer and secure trailer doors.
Ensure that tractor, trailer and freight are appropriately locked and/or secured at all times.
Unload damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unload all equipment, materials and remove trash from trailers as required.
Perform general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
Performs other related duties as assigned.
8/1/2020- Present 40+hrs Police Officer Dillon Traffic Control LLC
Conduct traffic control operations for numerous utility and construction contractor establish safe work zones and adhere to all federal state and local laws and policies under proper and legal permits issued.
11/2018 –12/28/2020 ; 40 hours per week; Police Officer, 0083-06, Department of Veterans Affairs (VA), Nashville, Tennessee
Perform law enforcement operations and physical security management for the Department of Veterans Affairs Nashville Campus. Provide a broad range of law enforcement and investigations duties to include vehicular patrol, foot patrol, and crime prevention. Enforce laws and regulations within regulated jurisdiction daily using Federal criminal codes and rules. Prepare and secure the initial scene for additional investigation. Coordinate with other federal, state, or local law enforcement agencies to develop an investigative strategy. Monitor and patrol the facility on foot or by vehicle in order to prevent criminal activities, violations, and accidents by maintaining law and order. Conduct preliminary investigations of crime scenes or other incidents, while gathering evidence, identifying and interviewing witnesses, and interrogating suspects. Conduct initial investigations of incidents, this includes interviewing witnesses and suspects. Provide detailed reports involving criminal cases or issues that may involve possible charges to occupants or suspects. Conduct inquiry and or investigation and refer matter to appropriate agency. Investigate crimes, monitor and review intelligence reports and BOLO information. Provide input and recommend improvements to law enforcement operating programs. Respond to emergency situations, and law enforcement and or security related calls for service, security alarms, and investigations of motor vehicle accidents, flag details, and crowd patrols. Respond to behavioral health incidents and utilizes training in mental health, crisis intervention, and interpersonal communication to deescalate situation. Advise leadership chain of command on improvements for Pandemic static traffic control posts. Committed to providing excellent service to Veterans, staff, and visitors using situationally appropriate interventions. Routinely volunteered for additional assignments, recognizing that “it’s not my job” is an unacceptable way to police.
08/2011 – 11/2018; 40 hours per week; Help Operator II, Tennessee Department of Transportation, Nashville, Tennessee
Assisted in the running of routine shift responsibilities in the absence of a direct supervisor. Patrolled assigned interstate routes to identify hazards, aid motorists, and assist other state/local agencies. Demonstrated a high proficiency in directing the flow of traffic responding to numerous incidents during peak travel hours. Assisted local and state law enforcement agencies with traffic control in support of VIP movements throughout the Nashville area. Exemplified a strong work ethic assisting other units on short notice assignments. Utilized a customer service approach when dealing with the public, soliciting feedback through use of comment cards and continuing to improve my services. Responded rapidly to shifting priorities of work, always placing the needs of the community first.
01/2012 – 11/2018; 20-40+ Hours per week; Security Officer, FJC Security Services, Nashville, TN
Performed armed security duties for federal properties. Responsible for screening employees, visitors, and contractors using personal observation and a wide range of detection equipment. Conducted patrols of assigned area identifying security gaps and potential criminal activity. Assessed a variety of criminal and non-criminal incidents including taking of initial statements, assessing for threats and conducting investigations. Exercised detention authority where appropriate while awaiting arresting authority. Utilized physical security training to identify security vulnerabilities and make assessments for correction where appropriate. Utilized interpersonal communication skills to deescalate crisis situations, including response to mental health and substance abuse issues. Responsible for providing immediate direction to employees and visitors during emergency situations. Monitored CCTV equipment to assist in detection of violations. Dispatched appropriate personnel to response for alarms, parking violations and other unauthorized activity. Maintained required qualifications on firearm, expandable baton, and chemical agents.
01/2006 – 06/2006; 20-40 hours per week; Captain, G4S Security, Nashville, Tennessee
Responsible for the supervision all G4S security officers assigned to my area, at times totaling more than 600 security officers. Managed payroll and scheduling issues for all personnel. Supervised Maintained overall responsibility for logistic support to officers including the issuance of weapons, clothing and equipment. Reviewed new customer requests and prepared contract estimates. Managed client accounts ensuring they received all services outlined in their contract. Implemented programs to develop subordinates, focusing on training, mentorship and counseling. Responsible for conducting investigations into allegations of wrongdoing and taking the appropriate disciplinary/corrective action.
01/2002 – 04/2010; 40 hours per week; Correctional Officer, Tennessee Department of Corrections, Nashville, Tennessee
Directly supervised the TDOC staff and monitored shift operations Assign officers to post assignments from critical to minimum post requirements .Attended job fairs and retention of staff through Human Resources .Conducted and presented security assessments for improvements to central office. Served as work crew supervisor assigned to the work crew office as a corporal supervising officers assigned to inmate work crew details .Ensured academy recertification dates were kept current and active. Maintained time sheets and vacation requests while ensuring time sheets were approved .Conducted disciplinary boards on officers for policy violations as well as serving on inmate disciplinary boards. Lead classroom courses and power point for core training. Conducted direct and indirect inmate supervision including off site supervision for work details. Assigned to attend meetings and boards for officers and inmates as needed. Coordinated the delivery and drop off for vehicles through service department. Utilized attention to detail to detect and deter the introduction of contraband within the facility. Maintained a highly professional bearing to deter inmates from attempting to compromise my integrity. Always treated inmates and co-workers with dignity and respect. Maintained proficiency with all assigned weapons systems including training in the use of less than lethal weapons systems. Used conflict resolution skills to mediate disputes amongst inmates.
10/1992 – 03/2005 Platoon Sergeant, U.S. Army Active Duty/Reserves
Performed a variety of duties and responsibilities consistent with the Military Police career map. Highest position held was as the platoon Sergeant for a worldwide deployable military police platoon. Responsible for the morale training and readiness of 30 plus personnel. Responsible for managing leadership development for subordinates. Served as the primary training manager and enlisted advisor for the platoon. Providing training and guidance on a wide variety of law enforcement and security related tasks. Reviewed local and Army wide policies and directives and implemented those directives. Tracked training and medical readiness for 30 plus personnel ensuring compliance with training directives.
EDUCATION:
Vol State Community College
Vanderbilt University ROTC Course 1997-1998
Vincennes University Correspondence Courses
Approximately 128.6 Semester Hours of college course work completed
Key Course Work: Leadership, Criminal Justice/Police Science
SPECIALIZED TRAINING/CERTIFICATIONS: REFERENCES
Truck Driver Institute Class (A) CDL License 2020
VA Police POST Course
TIMS Traffic Incident Management System (Instructor) Jessie Meadows-Metro Police 615-***-****
NHTSA State of Tennessee James Peterson-TDOT 931-***-****
EVOC Emergency Vehicle Operations Course Carl Parsons- Beaman Automotive 615-***-****
TN Fire and Codes Academy Medical Side
TDOC Hostage Negotiators Course
TDOC Basic Correctional Officer Course
U.S. Army Small Group Instructor Course
U.S. Army Basic Leaders Course (BNOC)
U.S. ARMY Primary Leadership Course (PLDC)
U.S. Army Air Assault Course
U.S. Army Combat Lifesaver Course
U.S. Army Military Police Basic Course
AWARDS
LETC VA POST Police Academy Class Leader 2019
TN Fire &Codes Academy Class Leader 2015
TDOC Class Leader 2010
US Army Service Ribbon
US Army National Defense Ribbon
US Army Meritorious Service Medal
US Army Accommodation Medal (4OLC)
US Army Reserve Component Service Medal
US Army Air Assault Badge
US Army Physical Fitness Award
Contact this candidate