Customer Service

CHRIS PARENT

248-***-**** ad5nyc@r.postjobfree.com www.linkedin.com/in/christopher-m-parent

PROFESSIONAL SUMMARY

Seasoned Client Manager with extensive knowledge on processes in the advertising industry with 17 years’ experience equivalent to a Bachelors degree. Successfully established productive relationships with clients and brands to deliver World Class Customer Service (WCCS) and results in a high paced environment. A highly motivated team player who understands what it takes to bring out the best in others while maintaining a strong sense of personal accountability. Comfortable working with diverse teams and individuals with different backgrounds. SKILLS

• Complex rationale and problem-solving skills

• Willingness to learn and be coached

• Skilled in Google Workspace, Google Drive and Google Suites

• Proficient in many social media platforms (LinkedIn, Facebook, Instagram)

• Computer literacy in Microsoft Word, Excel, Outlook and other internet resources

• Experienced in multiple email platforms

• Proficient in many file types for video, audio, and documents

• Experienced in Ad-Tech and digital media delivery

• Technically skilled in Audio and Video

EXPERIENCE

Video Account Manager / Extreme Reach – Detroit Office Nov 2011 – Feb 2024

• Managed high volume clients such as Martin Retail Group (GMC, Buick, and Cadillac), Agency 5 (5-Hour Energy), Ancestry.com and more. Delivered their advertising to multiple vendors such as TV, Radio, and Web.

• Worked with Brand Direct accounts such as Ford, Chrysler, General Motors and more. Assisted them with creative asset management/uploads, creating and delivering traffic instructions, delivering creative to destinations, and entering productions service orders.

• Managed, created, and delivered traffic instructions to stations; communicated with stations to confirm they were received and in place.

• Created and delivered custom data reports for client’s creative assets and deliveries to vendors, with data that pertains to their needs. These reports could be daily, weekly, monthly, quarterly, or yearly, depending on the client’s needs.

• Worked closely with the digital team to ensure all online services and reports were running smoothly.

• Proactively monitored deliveries and uploads of creative assets to predict and solve any issues that may occur before they happen.

• Worked alongside the integration team in implementing a data entry process that saved an average of 25 minutes per 30 minutes in entering metadata for creative assets

• Created processes and SOP'S that reduced the time needed for entering client orders PRIOR WORK HISTORY

Client Manager / DG FastChannel

Library Assistant and Order Processor / GTN

EDUCATION

Video Production Coursework / Specs Howard School of Broadcast Arts

• Awards: Best Technical Recognition and Rossano Award

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