Customer Service Delivery Driver
Resume:
MICHAEL
RODRIGUEZ
ad5nwo@r.postjobfree.com
Allentown, PA 18102
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. PROFESSIONAL SUMMARY
Uber - Uber Passenger Driver
Allentown, PA • 01/2024 - Current
FedEx - Delivery Driver
Bethlehem, PA • 07/2023 - 01/2024
Dr.P's HVAC - HVAC Apprenticeship Program
Bethlehem PA • 02/2021 - 06/2023
WORK HISTORY
Maintained strong relationships with clients through proactive communication and personalized service.
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Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
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Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
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Developed strong relationships with passengers, fostering a positive and enjoyable riding experience for all my guest passengers.
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Assisted passengers with special needs, ensuring their comfort and accessibility during transportation.
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Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
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Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
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Maintained strong relationships with clients through proactive communication and personalized services.
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Maintained upbeat, positive attitude in busy, customer-focused environment.
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Worked scheduled hours as required and took on available shifts during holidays as well as busy periods.
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Enhanced intern productivity by assisting with project coordination and providing ongoing support.
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• Contributed to a positive team environment by collaborating with SKILLS
• Defensive Driving Expertise
• Patience and Tolerance
• Route Planning Proficiency
• Record Keeping
• Basic mechanical understanding
Emergency Response
Preparedness
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• Vehicle maintenance knowledge
Interpersonal relationship
building
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• Clean Driving Record
• Accurate money handling
• Passenger Assistance
• Safety awareness
• Defensive Driving
• Cleaning and sanitation
• Schedule Management
• Payment Processing
• Punctuality
• Conflict resolution skill
Raritan Valley Community College
Somerville, NJ • 05/2008
Associate of Arts: Business
Phillipsburg High School
Phillipsburg, NJ • 06/2004
High School Diploma
EDUCATION
• Honor Roll [Semester and Year]
• Honor Roll [Semester and Year]
Medicaid HCBS - Private Home Caregiver
Bethlehem, PA • 01/2019 - 01/2022
fellow interns on group projects and assignments.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
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Developed organizational skills through managing multiple tasks simultaneously while adhering to strict protocols.
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Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
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Ensured safety of clients by diligently following care plans, monitoring health conditions, and reporting changes to healthcare professionals.
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Increased client satisfaction with tailored activities and companionship, fostering positive relationships and trust.
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Assisted clients with mobility challenges, utilizing adaptive equipment and techniques to promote safe movement within the home environment.
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Facilitated effective communication between clients, family members, and healthcare providers to maintain continuity of care.
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Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
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Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
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Maintained clean and organized living spaces for clients'' well-being and peace of mind.
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Maintained client confidentiality and privacy in accordance with HIPAA regulations and professional standards of practice.
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Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
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