Customer Service Quality Control
Resume:
Robert Slaughter
Versatile Operations Expert Driving Efficiency and Excellence.
Martinez, CA 94553
ad5nwb@r.postjobfree.com
Dedicated and results-driven professional with over 8 years of diverse experience in retail, customer service, and operations roles. Proven track record of providing high-quality customer service, optimizing operational processes, and driving business growth. Skilled in team leadership, training and development, and fostering positive relationships with customers and stakeholders. Adept at implementing innovative solutions to improve efficiency and productivity. Seeking to leverage extensive experience and skills in a dynamic and challenging environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Meat Clerk
Safeway - Pleasant Hill, CA
March 2024 to April 2024
• Provided exceptional customer service by addressing inquiries and concerns with professionalism and efficiency.
• Prepared various cuts of meat according to quality standards and customer preferences.
• Managed inventory levels to ensure adequate stock while minimizing waste and spoilage.
• Maintained high standards of cleanliness and sanitation in work areas to meet health and safety regulations.
• Stocked shelves with precision and organization to optimize product availability and customer shopping experience.
Package Handler
FedEx - Concord, CA
December 2023 to February 2024
• Sorted parcels based on destination and delivery priority.
• Loaded packages onto delivery trucks and ensured proper weight distribution.
• Operated equipment such as forklifts and conveyor belts to expedite shipment process.
• Lifted heavy items with proper form and technique to prevent injury.
• Organized shipments for efficiency and accuracy in delivery.
• Followed safety procedures to minimize workplace accidents and promote a secure environment. Shelter Attendant
SHELTER, Inc. - Martinez, CA
September 2023 to November 2023
• Executed cleaning duties to ensure a sanitary and organized environment for customers and staff.
• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Maintained shelter facilities by performing routine inspections and promptly addressing maintenance needs.
• Coordinated successful events by overseeing logistical details and ensuring smooth execution. Lead Processor
Goodwill Industries - Walnut Creek, CA
January 2023 to May 2023
• Led a team of employees by providing guidance, support, and regular feedback to ensure efficient operations.
• Delivered exceptional customer service to enhance overall satisfaction and loyalty among clients.
• Maintained high standards of quality control to uphold company reputation and meet industry regulations.
• Identified areas for process improvement and implemented strategic solutions to optimize productivity.
• Managed inventory levels effectively to prevent shortages and minimize excess stock. Donation Attendant
Goodwill Industries - Concord, CA
November 2022 to December 2022
• Implemented strategic merchandising techniques to enhance product visibility and drive sales.
• Provided exceptional customer service to ensure a positive shopping experience.
• Organized donations received from generous contributors to distribute to those in need.
• Managed inventory levels effectively to minimize stock shortages and overages.
• Maintained cleanliness and organization throughout the workspace to uphold company standards. Battery Assembler
PROTERRA, INC. - San Mateo, CA
September 2022 to October 2022
• Performed quality checks on final products to ensure they met company standards.
• Operated machinery according to manufacturer's guidelines and safety protocols.
• Assembled batteries by following detailed instructions and specifications.
• Packaged products efficiently and accurately for distribution.
• Followed safety procedures and protocols to prevent accidents and ensure a safe work environment.
• Maintained a clean work area to uphold hygiene and organization standards. Battery Test Engineer
Enovix - Fremont, CA
July 2022 to September 2022
• Analyzed data sets to extract insights and drive informed decision-making processes.
• Performed battery testing to ensure optimal performance and longevity.
• Troubleshooted equipment malfunctions to identify root causes and implement effective solutions.
• Ensured quality control standards were met through rigorous testing and evaluation processes.
• Adhered to strict safety protocols to prevent accidents and maintain a secure work environment.
• Created detailed technical documentation to streamline processes and facilitate knowledge sharing. Operations Associate
Methodology - Concord, CA
November 2021 to July 2022
• Ensured strict adherence to quality control standards in every stage of the production process.
• Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
• Managed efficient order processing to ensure accurate and timely delivery of products.
• Maintained optimal levels of inventory by forecasting demand and monitoring stock levels.
• Coordinated seamless supply chain operations to ensure timely delivery of materials and products. Production Assembly Builder
Minghua California - Fremont, CA
May 2021 to June 2021
• Ensured quality control standards were met throughout the manufacturing process.
• Operated efficiently on assembly line work to meet production goals.
• Collaborated effectively with team members to troubleshoot issues and streamline processes.
• Demonstrated proficiency in utilizing hand tools for various tasks on the production line.
• Read and interpreted blueprints accurately to guide assembly and construction processes. Operations Associate
DoorDash - Concord, CA
August 2020 to May 2021
• Provided exceptional customer service to clients, ensuring their needs were met and concerns addressed promptly.
• Ensured quality assurance standards were consistently met through regular inspections and audits.
• Managed order fulfillment process to efficiently and accurately deliver products to customers.
• Implemented process improvement strategies to streamline operations and increase productivity.
• Maintained accurate inventory records to prevent stockouts and optimize supply chain efficiency. Stock Associate
Abercrombie & Fitch - Concord, CA
July 2019 to October 2019
• Implemented effective loss prevention strategies to minimize theft and fraud in the store.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive shopping experience.
• Collaborated with team members to achieve shared goals and deliver outstanding service to customers.
• Managed stock replenishment activities to ensure shelves were consistently full and products were readily available.
• Maintained accurate inventory records and monitored stock levels to prevent out-of-stock situations.
• Organized merchandise displays to enhance product visibility and attract customer attention. Amazon Delivery Driver
Amazon - San Leandro, CA
March 2019 to May 2019
• Devised efficient route plans to ensure timely delivery of packages to customers.
• Managed time effectively to complete assigned delivery tasks within designated time frames.
• Handled packages with care to prevent damage during transit.
• Provided exceptional customer service by addressing inquiries and concerns professionally.
• Ensured proper maintenance of vehicles to uphold safety and efficiency standards.
• Followed safe driving practices to avoid accidents and deliver packages securely. Production Assembly Builder
Tesla - Fremont, CA
September 2018 to February 2019
• Assembled various parts according to specifications to create functional products.
• Used a variety of hand tools to complete tasks efficiently and accurately.
• Followed detailed blueprints and instructions to ensure precise assembly of components.
• Ensured quality control standards were met through careful inspection and testing.
• Operated machinery safely and effectively to enhance production processes.
• Collaborated with team members to achieve project goals and deadlines. Mapping Technician
Uber - San Francisco Bay Area, CA
August 2018 to September 2018
• Designed detailed maps with a focus on user-friendly interface and readability.
• Analyzed datasets to identify trends and patterns for strategic decision-making.
• Performed spatial analysis to enhance understanding of geographical relationships.
• Utilized GIS technology to map out complex spatial data with accuracy and precision.
• Ensured quality assurance by reviewing and validating data for accuracy and consistency.
• Collected field data to support geospatial projects and research initiatives. Sales Merchandise Associate
Frito Lay - Concord, CA
October 2016 to May 2017
• Provided exceptional customer service to ensure a positive shopping experience.
• Demonstrated extensive product knowledge to assist customers with inquiries.
• Managed inventory levels to optimize stock availability and reduce out-of-stock situations.
• Designed and implemented attractive merchandising displays to showcase products effectively.
• Achieved and exceeded sales targets through proactive engagement with customers. Retail Customer Service Associate
Lowe's Home Improvement - Concord, CA
April 2016 to October 2016
• Managed cashier responsibilities including handling transactions and providing exceptional customer service.
• Utilized effective inventory management techniques to ensure products were adequately stocked and organized.
• Implemented visual merchandising strategies to create appealing displays that attracted customer attention.
• Demonstrated in-depth knowledge of merchandise to assist customers in making informed purchasing decisions.
• Processed product returns efficiently and effectively following established company procedures.
• Resolved customer conflicts and concerns in a professional manner to ensure customer satisfaction and retention.
Share Ride Driver
Uber - San Francisco, CA
July 2014 to October 2014
• Provided exceptional customer service to ensure high levels of satisfaction and repeat business.
• Navigated routes efficiently to ensure on-time deliveries in various locations.
• Handled payments accurately and securely in line with company policies.
• Maintained vehicle cleanliness and functionality to ensure safe and reliable transportation.
• Implemented safe driving practices to prevent accidents and ensure passenger safety.
• Successfully passed background checks for clearance to work in sensitive environments. Retail Sales Associate
Macy's - Richmond, CA
December 2013 to December 2013
• Merchandised products effectively to maximize visual appeal and drive sales.
• Managed cash transactions accurately and efficiently while providing excellent customer service.
• Demonstrated exceptional product knowledge to assist customers in making informed purchasing decisions.
• Applied upselling techniques to increase sales and promote featured products.
• Maintained organized inventory system to track stock levels and prevent out-of-stock situations. Research Assistant
Saint Mary's College of California - Moraga, CA
September 2010 to June 2012
• Created detailed reports outlining research findings and recommendations.
• Designed research studies with clear objectives and methodologies.
• Collected data through interviews, surveys, and observations.
• Conducted thorough literature reviews to provide a strong foundation for research.
• Performed statistical analysis to interpret and present data effectively. Line Server
Naia - Berkeley, CA
June 2011 to September 2011
• Handled cash transactions accurately and efficiently in a fast-paced environment.
• Prepared and served food following established recipes and portion sizes.
• Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
• Served food quickly to ensure prompt and efficient service to customers.
• Followed health codes and regulations to maintain a safe environment for food preparation.
• Maintained cleanliness and sanitation standards to uphold a hygienic working environment. Lobby Concierge
Saint Mary's College of California - Moraga, CA
October 2008 to June 2010
• Assisted guests with inquiries, requests, and accommodations to ensure a pleasant experience.
• Provided exceptional customer service by addressing concerns and resolving issues promptly.
• Conducted security check-in procedures to maintain a safe and secure environment for all visitors.
• Maintained the cleanliness and organization of the lobby area to create a welcoming atmosphere for guests.
Courtesy Clerk
Lucky's - Lake Merritt, CA
January 2007 to July 2008
• Provided exceptional customer service to ensure a positive shopping experience for all patrons.
• Efficiently bagged groceries to assist customers with their purchases.
• Aided cashier by facilitating bagging assistance for customers during peak hours.
• Restocked shelves with products to maintain inventory levels and availability to customers.
• Assisted with processing returns and exchanges to uphold customer satisfaction.
• Ensured cleanliness and organization of store by regularly tidying and restocking shelves. Office Administrative Assistant
City of Richmond - Richmond, CA
June 2007 to August 2007
• Entered data accurately into the system to ensure smooth operations.
• Managed incoming calls with professionalism and efficiency.
• Organized and filed documents in a systematic manner for easy retrieval.
• Provided exceptional customer service to address inquiries and resolve issues.
• Monitored and restocked inventory to support daily operations.
• Scheduled appointments efficiently to optimize time management. Education
Bachelor's in Political Science and Ethnic Studies Saint Mary's College of California - Moraga, CA
September 2008 to June 2012
Diploma in Education
East Bay Waldorf School - El Sobrante, CA
June 2004 to September 2008
Skills
• Customer Service (3 years)
• Inventory Management (3 years)
• Training & Development (3 years)
• Process Improvement (3 years)
• Team Collaboration (3 years)
• Safety and Compliance (3 years)
• Quality Control (3 years)
• Operations Management (2 years)
• Leadership (2 years)
• Project Management (2 years)
• Sales and Marketing (2 years)
• Data Analysis (2 years)
• Event Planning (2 years)
• Financial Accounting (1 year)
• Research and Analysis (1 year)
Languages
• English - Fluent
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