Team Leader Continuous Improvement

YSBETH ALVAREZ

Tampa, Florida

305-***-**** ad5nu0@r.postjobfree.com http://www.linkedin.com/in/ysbeth-alvarez Bilingual insurance professional with proven success in multiple areas of insurance operations. Ability to process all policy documentation including quotes, slips, endorsements, and claims documentation. Experience with financial calculations and reports. Recognized for attention to detail and problem resolution. Experienced in employee training including operations and software execution. Core Competencies

Policy Documentation Continuous Improvement Team Leader Project Management A/R – A/P Employee Training Customer Service Problem Resolution Reporting PROFESSIONAL EXPERIENCE

Marsh McLennan Miami, FL March 2018 – December 2022

Senior Analyst, Insurance Operations January 2020 – December 2022 Ensured timely and accurate production/processing of policy wordings and endorsements for Senior Account Executive /Principal, draft renewal reports, up to date computer system records, current and outstanding documentation follow ups and all other documentation.

• Managed and prioritized own workload to meet individual SLA, KPI and Quality targets.

• Maintain the appropriate tracking documents and operational procedures.

• Creating spreadsheets and data collection provided by Brokers for the policies renewal or new emissions policies.

• Adhered strictly to the Company's Quality practices and other systems and procedures.

• Performed step up Team Leader duties on an ad-hoc basis to support Operations team.

• Worked with Senior Operations Services Executives and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes.

Insurance Broking Assistant March 2018 – December 2019 A/P and A/R processing, along with fiduciary department to get proper information.

• Create & assist with endorsements, slips and/or binders, send & follow to/with the market.

• Performed specific duties and projects as assigned by management.

• Built, Created and Maintained Logs and Reports on Excel. Douglas Gardens Home Care, Inc. Miami, FL February 2014 – July 2017 Office Coordinator

Coordinated the Clinical Staff for client referrals received in the office.

• Responsible for the admission, process & staffing of new and existing clients & assured demographic information was correct.

• Reviewed, created & confirmed all the schedules for all disciplines.

• Interviewing, screen and select applying clinical Staff.

• Responsible for the client’s documentation & records, making sure all documentation is legible and complete, with the care plan and orders authorizations.

• Assisted with the verification of the time sheet in the system & accuracy.

• Ensured the On-Call Staffing Coordinator had the needed documentation.

• Participated in Committee meeting, department meetings and in-services. Ysbeth Alvarez ad5nu0@r.postjobfree.com Page Two

Holy Cross Hospital Fort Lauderdale, FL August 2008 – June 2011 Administrative Assistant

WebNow Proficiency: A/P – Process checks requests, adjustment & Correct Discrepancies, approve A/P applying right cost centers, control Petty Cash.

• Kronos use: Processed accurate daily attendance records for employees, maintain employee’s requests, PTO, etc.

• Processed and controlled Payroll & Productivity for Home Health Department.

• Generated and performed Financial Monthly Reports (KPI, DSS Reports, Cost Report, etc.)

• Audited all the Field Staff & Office Staff files according to State & Federal Regulations.

• Handled the initial part of the orientation process with new hires in Payroll, HR regulations & office regulations along policies.

• Responsible for ordering supplies and controlling the budget and other duties as assigned.

• Assisted General Management in daily office operations, meetings, etc. ADDITIONAL RELEVANT EXPERIENCE

Jackson Memorial Hospital Miami, FL

HR Assistant

Architectural Living, Inc. Miami, FL

Executive Office Assistant Manager

EDUCATION

Associate of Arts (AA), Degree in Information Technology Colegio Universitario de Administración y Mercadeo Guacara, Carabobo, Venezuela CERTIFICATIONS

2-20 Property & Casualty License - 2023 – In process Clearwater. Fl. Financial Management Certificate – 2011 – Boca Ratón, Florida Graphic Design - 1994 – Valencia, Venezuela

Project Management – Current Online

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