Customer Service Bottle
Resume:
D I L I L A
C ROSS
ad5nts@r.postjobfree.com
Bronx, New York 10472
PROFESSIONAL SUMMARY
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. SKILLS
• Product restocking • POS Systems
• Customer Service • Cash Handling
• Product Recommendations • Attention to Detail
• Effective Communication • Reliability and Punctuality
• Professionalism and Courtesy
EXPERIENCE
Cashier/Barista, Metro Cafe, Nov 2022 - Aug 2023, Manhattan, NY
• Gave customers full attention and attended to their needs.
• Approached and solved problems with initiative and sound judgment.
• Bagged, boxed or wrapped products for customers.
• Stocked store shelves and end-caps with merchandise. Engaged customers in pleasant conversation while completing cash register transactions.
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Prepared beverages with speed and accuracy to minimize customer wait times.
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Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
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• Prepared and served coffee, tea and hot cocoa.
Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary.
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FOH Team Member/BOH Team Member, Chick-fil-a, Oct 2021 - Nov 2022, Whitehall, Pennsylvania
• Checked on guests to drive satisfaction with food courses and beverages.
• Retrieved food supplies, equipment, and utensils to aid team members.
• Maintained clean and organized dining area for guests' comfort. Adhered to proper food handling guidelines, maintaining high standards of sanitation at all times.
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Communicated with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
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Observed safe food-handling techniques to safeguard against cross- contamination.
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Sales Associate, Footlocker Inc., Mar 2021 - Oct 2021, Allentown, Pennsylvania
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
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Created memorable customer experiences by offering personalized sales support.
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Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
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• Informed customers of promotions and special offers to increase sales.
• Assisted customers with sales and service needs.
• Supported team with receiving, pricing and merchandising.
• Created great customer experiences with personalized sales support. EDUCATION
Diploma
Louis E Dieruff High School, Allentown, Pa, Jun 2023
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