Customer Service Agent

SHONA L. MARION CUSTOMER SERVICE

REPRESENTATIVE

702-***-**** ● ad5ntr@r.postjobfree.com ● North Las Vegas, NV 89081 Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. EXPERIENCE

Customer Service Agent TTEC-USAA FEDERAL SAVINGS BANK, Las Vegas, NV APR '22 - PRESENT

● Complied with corporate and regulatory policies regarding information confidentiality and privacy. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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● Investigated and researched issues to determine root causes and appropriate resolution methods. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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PSE Clerk UNITED STATES POSTAL SERVICE, LAS VEGAS, NV NOV '21 - MAR '22

● Transported mail from one work station to another.

● Checked mail ensured correct postage and that packages and letters are in proper condition for mailing. Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail- sorting and scanning devices.

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● Received letters and parcels and place mail into bags. Customer Service Representative ARMANDO'S AUTOMOTIVE REPAIR AND SERVICES, North Las Vegas, NV

OCT '10 - JUN '19

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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● Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

● Followed up with customers regarding product functionality and overall satisfaction.

● Responded to telephone inquiries and complaints following standard operating procedures.

● Provided account information to customers and explained bill service policies and customer rights. EDUCATION

PENN FOSTER, Straton, CA

MAR '17

Automotive Repair Technician

SKILLS

Data Entry and Maintenance Courteous with Strong Service Mindset Issue and Complaint Resolution Efficient and Detail-Oriented Understanding Customer Needs Upbeat and Positive Personality Calm and Professional Under Pressure

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