Customer Service Account Representative
Resume:
Altamonte Springs, FL 32714
Nathan Dubin
Objective
A challenging position within a sale driven organization that allows for effective utilization of my education, sales skills, problem solving expertise and desire to develop new ideas.
F
2024-Present ARS Services Orlando, FL
Account Representative
Responsible for the data input of client services
Problem solving for any complaints and customer issues
Selling of ARS products and services
2020-2023 Cardworks Services Orlando, FL
Collections Consultant
●Ranked #1-5 each month in a group of 125 collectors.
●Ability to troubleshoot and problem solve with efficiency.
●Educated card holders to reduce call backs while staying within company compliance.
●Maintained ambitious standards of performance and exceeded company set metrics.
●Strong sales background and able to multitask to meet and exceed management expectations.
2017-2019 Orange Lake Resorts Orlando, FL
Collections Consultant
Consistent leader in outbound calling success ratios
Rank in the top 5% on closing percentages
Managed a large database of accounts, problem solving, and achieving excellent customer service for all owners.
Key ability to resolve high level customer complaints, troubleshoot and resolve customer service issues.
2013- 2016 Sprint Orlando, FL
Business Inside Sales Account Manager
Manage an account base of 500 plus customers.
Have achieved over 110% plus of projected goal.
Troubleshoot financial problems and implement workable solutions.
combined with added hardware requirements.
Required to navigate and use multiple computer applications.
2000-2012 Air Express International Orlando, FL
Operations Manager
●Responsible for all import/export activities, in addition to administrative duties for a staff of 15-20 people
●Managed warehouse, and inventory operations
●Able to problem solve and come up with viable solutions to meet the needs of our clients.
●Helped district manager on sales calls, and developed cold calling program to help support a high percentage of leads
Education: Florida State University B.S Finance
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