STERLING WILLIAMS
Phone: 773-***-**** Email: ad5nsf@r.postjobfree.com
PROFESSIONAL HIGHLIGHTS
IT Technical Assistance Desktop/Help Desk Support CSS, C++, Mac OS, Java & Rapid Miner
Product & Database Support System Analysis & Design
EDUCATION
Bachelor of Arts Computer Science & Information Systems.
Johnson C Smith University - Charlotte, North Carolina
CompTIA IT Certifications
MyComputerCareer- Charlotte, North Carolina – In Process
PROFESSIONAL EXPERIENCE
IT Support Analyst 9/14/23-Present
Whistle Express Car Wash Charlotte, North Carolina
POS Support
Add and Remove Promotions from POS
iPad Setup and Management. Load iPads into IBM MaaS360
Inventory, Manage all Equipment, Desktop equipment, iPad equipment.
Support Sites, Support POS and Desktop issue. Password reset, damage or broken equipment. Prices and Promotion on POS.
Technical Support 9/1/22-9/12/23
CRG- Lowes Mooresville, North Carolina
Imaging desktop and laptop for new employees.
Responsible for inventory and shipping new equipment.
Closing hardware and software tickets under Service Management.
IT Support for employees on campus and remote.
Support software: Emails, password, Lowes Application, and image laptops
Support Hardware: Broken Monitor, Keyboards and Mice. Damaged ports
IT Application Specialist 3/7/22-5/17/2022
PowerHome Solar Mooresville, North Carolina
IT Support for employees with-in the company in charge of hardware and software issues
Responsible for inventory and shipping new equipment.
Password changes and giving access to software required for the employees
Network and connection support for all employees
Responding to Tickets in Saleforce Database
Technical Analyst 7/6/21- 2/25/22
Racing Electronics- NASCAR Concord, North Carolina
On Site IT Support for hardware Printers, network connection and software: Salesforce, Teams, emails
Control inventory of all hardware devices
POS support for the retail department: Update software, update prices and items in JAVA Database
Technical Analyst 11/18/19– 5/10/21
Compass Digital Labs Charlotte, North Carolina
Exceed department goals and expectations, in terms of volume of calls, and closing of tickets
Support POS/ Kiosk Systems in adding Items Price Increases Configure updates Granted Access to units
Complete Large scale Increases for Major Companies: Johnson&Johnson, Amazon, Version
Support POS Hardware configuration uch as Scale Scanner and Printers
Sales Agent 6/15/15 – 11/18/19
Coca-Cola Bottling Company Consolidated Charlotte, North Carolina
Exceed department goals and expectations, in terms of volume of calls, time of calls and increase of sales
Take daily in-bound sales calls and upsell orders for restaurants, convenience stores and golf courses
Create customer beverage supply orders for existing customers for their everyday sale of the product
Inform customers of new and trendy beverage products, and/or any products that can help with sales goals
Technical Support (Temporary Position) 7/14 – 8/14
ServMan Charlotte, North Carolina
Provided technical Support for ServMan enterprise software for various service industry customers
Supported PC-based program and mobile applications, including POS system updates/upgrades
Took customer calls, answered questions, troubleshot technical software issues and provided solutions
Help Desk Technician (Temporary Position) 2/14 – 4/14
Novant Health Charlotte, North Carolina
Provided help desk customer service to employees for software, work orders and analyzed ticket requests
Ensured troubleshooting for service requests and assigned complex issues to specific technical teams
Supported the new “Epic Application Go Live” hospital application initiatives, improving hospital operations
Intern Summer 2011
Department of Homeland Security Charlotte, North Carolina
Supported a data mining project for additional security needed to prevent the hacking of personal information
Implemented a new program for text mining information to search for key phrases, ensuring customer safety
Student Help Desk Technician 9/11 – 5/12
Johnson C Smith University Charlotte, North Carolina
Provided computer networking/desktop support for students/faculty with school-specific applications
Troubleshot technical issues for university printers, emails and various computer configurations