Customer Service Front Desk
Resume:
SUMMARY
SKILLS
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ZOEY LITZLER
Customer Service Guru
Highly motivated and professional Executive Secretary with over 7 years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. Freedom Valu Center 2020 - 2021
Processed customer transactions accurately and efficiently using POS systems.
Provided friendly and courteous service to customers, addressing inquiries and resolving issues promptly. Maintained cleanliness and organization of checkout area and assisted in restocking merchandise.
Handled cash, credit, and electronic payments in compliance with store policies and procedures.
Collaborated with team members to ensure smooth operations and customer satisfaction.
Nichols Inn 2023 - 2023
Greet guests warmly upon arrival and provide information about hotel amenities, services, and local attractions.
Efficiently check guests in and out using hotel management software, ensuring accuracy in reservation details and payment processing.
Handle guest inquiries, requests, and complaints promptly and courteously, resolving issues to their satisfaction. Manage reservations, including booking, cancellations, and modifications, while maximizing room occupancy and revenue. Maintain cleanliness and organization of the front desk area and lobby, adhering to hotel standards.
Excellent customer service and
interpersonal skills
Strong communication and problem-
solving abilities
Ability to multitask and prioritize tasks in
a fast-paced environment
Attention to detail and accuracy in
handling reservations and transactions
Proficient in operating POS systems and
handling cash transactions
Strong communication and interpersonal
skills
Ability to multitask and work effectively
in a fast-paced environment
Excellent attention to detail and
accuracy
Customer-focused approach with a
commitment to providing outstanding
service
Cashier
Front Desk Associate
PROFESSIONAL EXPERIENCE
TJ Maxx 2023 - 2024
Conducted comprehensive training sessions for new team members.
Ensured cleanliness and organization of store premises prior to closing hours.
Managed the secure collection and deposit of substantial cash amounts into the designated safe.
Handled customer concerns and dissatisfaction with professionalism and empathy, ensuring resolution to their satisfaction.
Closing Front End Supervisor
EDUCATION
Diploma
2017
White Bear Lake High School
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