Social Media Customer Service
Resume:
Lilyana Asmar ** Wheeler Rd.
Wayne, NJ *****
ad5nq6@r.postjobfree.com
EMPLOYMENT EXPERIENCE
Cynora Technologies, Clifton, NJ — Customer Relationship Representative
September 2023 - PRESENT
Customer Service Liaison
Serve as the primary point of contact for customer inquiries and issues, ensuring prompt and professional resolution.
Handle incoming calls and emails, addressing customer concerns, and documenting service requests accurately.
Collaborate closely with internal teams to track service issues, ensuring timely resolution and customer
satisfaction.
Social Media Content Generation
Develop engaging content for social media platforms to enhance brand visibility and customer engagement.
Create and curate posts that highlight company products, services, and industry expertise.
Hardware Service Contract Renewals
Manage the renewal process for hardware service
contracts, maintaining accurate records and proactively reaching out to customers to secure renewals
Website Inquiry Management
Monitor and respond to inquiries submitted through the company website, providing information and assistance to potential and existing customers.
Subway, Bloomfield, NJ — Sandwich Maker & Cashier
June 2022 - June 2023
Sandwich Preparation and Food Line Maintenance
Expertly prepared sandwiches and maintained a clean and organized food line, ensuring efficient service during peak hours.
Followed strict food safety and sanitation guidelines to uphold quality and cleanliness standards.
Customer Service and Sales
Managed customer transactions at the register, providing friendly and efficient service.
Stocked and organized beverages and snacks, optimizing product availability and presentation.
SKILLS & EXPERTISE
- Organizational Leadership
- Computer Software MS
Office 365 Suite (Excel,
PowerPoint, Word, Outlook)
- Computer Hardware
Windows and Mac OS’s
- Customer Service
- Marketing & Social Media
Management
- Problem Solving
- Analytical/Analysis Skills
- Technical Skills
- Scheduling/Maintenance
- Communications/Speech
- Conflict Resolution
- Attention to Detail
- Time Management
- Interpersonal Skills
- Creative Problem-Solving
- Team Collaboration
- Data Analysis
- First Aid/CPR
Lilyana Asmar Resume Pg. 1
Dining Area Maintenance
Maintained cleanliness and tidiness of the dining area, ensuring a welcoming environment for customers.
Hollister, Willowbrook Mall — Wayne, NJ - Brand
Representative
November 2021 - June 2022
Customer Engagement and Sales Support
Provided customer service by assisting shoppers with product selection and inquiries.
Processed transactions accurately at the point of sale, contributing to efficient store operations.
Managed fitting rooms, assisting customers with
clothing selections and ensuring a positive shopping experience.
Inventory Control and Merchandising
Supported inventory management by restocking
merchandise and maintaining visual standards on the sales floor.
Assisted in inventory counts and audits to ensure accurate stock levels.
Freelance, Northern NJ — Babysitting/Nanny
November 2021 - Present
Childcare and Household Management
Provided nurturing care and supervised activities for children, ensuring their safety and well-being.
Managed household tasks related to childcare, including meal preparation, light housekeeping, and
transportation.
Adapted caregiving techniques to meet individual needs and preferences of each child.
Certifications
CPR Certified, equipped to handle emergency situations and prioritize child safety.
EDUCATIONbnm
Rutgers University, Newark, NJ
September 2023 - Present
Major: Nursing RN
Wayne Hills High School, Wayne NJ
September 2019 - June 2023
Degree: High School Diploma
Lilyana Asmar Resume Pg. 2
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