Risk Management Life Sciences
Resume:
STEPHANIE
HOUSEHAM
Consultant: Claim Systems
CONTACT
PHONE:
EMAIL:
ad5npr@r.postjobfree.com
PROFILE
With a background in Criminology and
Risk management studies, I have
dedicated 5 years to retail and over 7
years to the insurance industry. During
this time, I have had the opportunity to
grow and experience multiple facets of
the industry and relished in the
challenges that were given to me,
thereby establishing myself as a go-to
person for queries and getting things
done.
My strong points is my high work ethic
and loyalty, I am also hardworking and
have a thirst for knowledge that drives
me forward. It is my goal to be part a
dynamic team and company that
allows me to grow and contribute. My
great love is all things crime and risk
related and I am actively studying in
EDUCATION
Hoёrskool Waterkloof
2003 – 2008
National Senior Certificate
English First language
Afrikaans First language
Mathematics
Life Orientation
Life Sciences
Computer Application Technology
Business Studies
Monash University
2009 - 2013
Major: Criminology BA degree
Major: Philosophy BA degree
Extras: Sociology and Psychology
Udemy
2020 - 2021
Certificate of Completion
• Completed
o Microsoft Excel – Excel from Beginner to
Advanced
o Write Better Emails: Tactics for Smarter Team
Communication
o Emotional intelligence: Master Anxiety, Fear, &
Emotions
o Complete Guide to Conflict Management in the
Workplace
o The Complete Communication Skills Master
Class for Life
o Business Etiquette 101: Social Skills for Success o Management Skills: New Manager Training
o 21 Day Crash Course in Emotional Intelligence
The Graduate Institute of Financial Sciences
In progress – awaiting certification
Occupational Certificate: Organisational Risk Manager (Risk Practitioner) NQF6
this direction. I am a great team player
and work well with a diversity of
people whether it is face to face or via
online.
HOBBIES
• Reading
• Soap making
• Bath and body products
making
• Manga and Anime
• Crime Series watching
• Driving
• Adventure golf
• Listening to music
• Knitting
• Candle Making
WORK EXPERIENCE
Estoril Books Retail Assistant
2010–2016
• Stock take.
• Stock orders.
• Stock Returns
• Recommendations
• Merchandising
• Cashier
• Cash up.
• Promoting stock
• Email requests.
• Invoicing
• Returns and exchanges.
• Proof reading
• Telephonic queries and orders
Old Mutual Iwyze Administrator: Claims
2016–2017
• Registering claims
• Validations
o Previous insurance checks
o Transunion reports
o Listening and transcribing sales calls
o Confirming premium payments/ prejudice
o Investigating discrepancies
o SAPS validations
• Damage report requests.
• Quote requests.
• Authorizing claims
• Client feedback and updating
o Telephonic
o Email
• Client payments
• Document requests.
• Query/complaints assistance.
Old Mutual Iwyze Consultant: Claim Systems
2017–Current
o System and agent bin management
o Second in command to team leader
o Request Allocation
o Release fee authorizations and investigations.
o Training employees in system process and programs o Travel Booking
o Invoice payment and investigation.
o Recon and remittance
o Call retrieval and translation (Afrikaans to English) o Testing of operations system
o Error investigation and logging (system issues; hardware issues; operations issues)
o Claim payment authorizations.
o Spread sheet compilation and creation.
o Complaint resolution
o Claim handling: updates; registration; validation; client queries. o Transunion ITC retrieval
o Unicode retrieval and loading
o Car Hire booking, extension, and termination
o Updating of VIC on profile
o Beacons and billings request and payment
o Supplier communication
o Assist on audit queries.
o Claim closures.
o Workday ambassador
o Escalations to Suppliers
o PA backup
Old Mutual Iwyze First Aider and SHE Rep
2017–Current
SKILLS
80%
75%
75%
70%
80%
50%
70%
70%
80%
80%
70%
70%
90%
80%
Written Communication
MS Excel
MS Word
MS Outlook
Speed reading
WPA typing 30
Telephe Communication
Error resolution
MS Power Point
Multitasking
Time Management
Complaint resolution
Task prioritization
Adaptability
Contact this candidate