Women's Technical Support

Heather Lawton

Springfield Gardens, NY ***** 516-***-**** ad5nl8@r.postjobfree.com

Summary

Copywriter with expertise in IT software and products, healthcare, beauty, fashion, entertainment, sports, restaurant, and grocery industries.

Portfolios:

https://ad5nl8@r.postjobfree.com

https://clippings.me/lawtonheather

Linkedin: www.linkedin.com/in/lawtonlheather

Skills

Proofreading

Grammar skills

Book publishing

Copywriting, editing, and review

News writing

Experience

DATA COLLECTOR 04/2023 - Current

SAIC - New York, NY

• Traveling to our nation's airports for conducting tests and collection of TSA data

• Scheduling and conducting interviews to support data collection

• Collecting, securing, and documenting data to support research and information gathering activities

• Transferring written information into databases to maintain consistent, accurate client records and project details.

Reviewed and edited technical documents for accuracy, clarity, and grammar Gathered information from subject matter experts to create technical documentation Collaborated with internal teams to develop processes and procedures for software applications. Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials Completing investigations of important data issues and put together well-received reports. Developing and implementing security policies and procedures to protect the company's assets from unauthorized access

Providing technical support for troubleshooting issues related to security systems and networks Created detailed incident reports following a successful breach or other security event COPYWRITER 08/2021 - 11/2023

Textbroker.com - New York, NY

Developed advertising plans for timely and successful market entry Varied tone and verbiage in messages based on product and customer persona. Consulted with sales and marketing staff to garner product and service information and discuss types of written advertising material

Presented ideas and storyboards to clients

Planned writing project stages and outlines and organized output to improve workflow POLICE COMMUNICATIONS TECHNICIAN 01/2020 - 07/2021 NYPD - New York, NY

Received and processed 9-1-1 emergency calls to dispatch emergency services Researched vehicular registration, driving records, and warrant information to support officers with traffic stops Dispatched police, fire, and EMS units to respond to emergent situations with established procedures Maintained contact with units on assignment to deliver further assistance and support when needed Handled emergency phone calls calmly and obtained pertinent information with composed approach Used radio, telephone and computer system to update first responders with new information TECHNICAL WRITER (TEMP) 11/2018 - 02/2019

Interactive Advertising Bureau - New York, NY

Securely transferred PDFs to CMS for web

Proofread all digital content

Prioritized, evaluated, planned, executed, and monitored all phases of projects Created new web pages using HTML and CSS coding and designed page layouts to optimize the user experience Reviewed and edited technical documents for accuracy, clarity, and grammar Maintained a library of existing technical documents and manuscripts. Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials COPYWRITER WRITER (TEMP) 09/2017 - 11/2017

Audible/ Amazon - Jersey City, NJ

Developed customer-face reviews, user tips, ad campaigns, and romance novel blurbs Developed themes, characterizations and psychological analyses to create marketing material Varied tone and verbiage in messages based on product and customer persona Adapted written pieces for different platforms such as mobile devices or web applications Reviewed and edited copy to ensure accuracy, clarity, consistency, and alignment with brand standards Developed creative concepts for promotional campaigns based on client objectives and target audience SENIOR EDITOR 08/2009 - 06/2016

Examiner.com - New York, NY

Wrote and published celeb, fashion, and crime articles online and promoted through social media Ability to identify key elements for video descriptions and add pertinent video clips using CMS tools Conducted open and confidential interviews with credible story sources to gather information Built and maintained relationships with publicists and managers to stay updated on important information and insights for stories

Collaborated with writers to develop, strengthen, and maintain individual voice and hone unique writing style Developed and implemented security policies, procedures and standards to protect the organization's information systems from unauthorized access, modification and destruction. COPYWRITER 04/2006 - 08/2008

Harper Collins Publishers - New York, NY

Proofread and edited galleys for launch of publisher's e-books Obtained copyrights for completed work using established procedures Conducted background research to add depth to scenes, history and characters Collaborated with writing team to develop scripts and advertising concepts Edited existing copy to improve readability while preserving the intended message Analyzed developments in specific fields to determine need for revisions in previously published materials Reviewed published materials and recommend revisions or changes in scope, format, content and methods Education and Training

Hunter College - New York, NY Bachelor of Arts

Media Studies, 01/2015

BMCC - New York, NY Associate of Arts

English, 01/2010

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