Customer Service Restaurant Server
Resume:
Leandro A Mejia
ad5nkt@r.postjobfree.com
I am an experienced restaurant server with a strong background in providing excellent customer service and creating a memorable experience for each guest. Ability to communicate effectively, Work efficiently and remain calm during busy times are key strengths. I am dedicated to understanding restaurant procedures and providing outstanding customer service that exceeds customers expectations. I am looking to leverage my experience and skills in an environment where I can continue to grow and develop professionally. Certified Sommelier with strong knowledge in wine in both Domestic and International.
PORTO ANTONIO RESTAURANT: Head Waiter
2016-2024
Guaranteed quality service of up to 65 guests per night without order mistakes. provided weekly menu items training to other hospitality waiters/servers and bartenders. facilitated problematic situations, managed and resolved all issues. organized the kitchen service orders flow and observed client satisfaction regularly. consistently checking with patrons, ensuring gratification of customers, and addressing complaints professionally.
answering questions regarding menu items and making recommendations if asked. EL FOGON RESTAURANT TX: Restaurant Manager
2014-2015
Responsible for all resolutions for customers and employees. Responsible for recruiting,interviewing,training, motivating, evaluation, and termination of team members.
ensured food quality and 100% customer satisfaction. ensure products and consistent with company quality standards. Coordinate morale and and exceed customer expectation with attention to quickness and accuracy. provided consistent leadership and dedication to manage and lead the staff during business hours. promote guest satisfaction for steady repeat business. coach/schedule servers to maximum levels of performance. purchase/control inventory with attention to budget guidelines. balance service with costs to ensure profitability. ROYAL CARIBBEAN :
8 month contract 2013
Prioritized effectively to accomplish multiple tasks and complete projects under pressure. worked closely with co-workers to provide an extremely high level of customer service in the food organization.
IBEROSTAR GRAND BAVARO HOTEL: Server/Sommelier
2008-2013
Banquets in accordance with hotel presentation standards. mixed and served non-alcoholic and alcoholic drinks. cleaning and filling table complements .
greeted and seated guests quickly and courteously . communicated guest orders to kitchen staff promptly and accurately. acknowledged and fulfilled special guest requests when possible . proceeded cash and credit card guest payments.
ensured cleanliness and organization of dining areas. answered guest queries about menu items and ingredients. maintained and updated reservation lists.
worked within budgetary guidelines while providing highly personalized yet professional service. In house restaurants Japanese, France, Steak house, Italian. EDUCATION :
Licentiate in accounting
2000-2005
Universidad Federico Henriquez y Carvajal. Dominican Republic. High School Education
1995-1999
Contact this candidate