Customer Service Clinical Research

KELLYANN CONWAY

*** ****** ***, ********, ** ****2 Phone: 610-***-**** ad5nhu@r.postjobfree.com

EXPERIENCED PHARMACY MANAGER & LICENSED PHARMACIST Providing Leadership in Delivering Consistently Superior Service, Accuracy and Patient Care Versatile, dedicated and quality-focused head pharmacist with 30+ years of proven and progressive success overseeing a variety of pharmacy operations. Equipped with extensive leadership experience and highly transferable skills spanning strategic planning, customer service and keen analytical problem solving along with a deep knowledge of medications, vaccinations, insurance and regulatory requirements. Recognized for cultivating highly effective teams and dispensing medication accurately and efficiently for a variety of patients, senior care facilities and clinical research studies. A collaborative and dynamic team player, able to quickly master new procedures and technology systems.

Demonstrated Leadership: Respected for coaching, cultivating and mentoring both technicians and less experienced colleagues to achieve peak performance and productivity while adhering to all processes, requirements and standards.

Relationship Management: Valued for cultivating productive long-term relationships with customers, educating individuals about a wide range of conditions and collaborating efficiently with colleagues and medical professionals.

Superior Technical Skills: Adept at conducting audits, educating patients and researching drug interactions. Specialized experience in Medication Therapy Management (MTM), immunizations, compounding and adhering to clinical protocols. CORE COMPETENCIES

PHARMACY MANAGEMENT PATIENT SAFETY & QUALITY TEAM LEADERSHIP PATIENT PROFILES CLAIMS & APPEALS DRUG UTILIZATION CUSTOMER SERVICE WORKFLOWS REGULATORY COMPLIANCE EFFICIENCY & PROCESS IMPROVEMENT PROBLEM SOLVING NEGOTIATION STRATEGIC PLANNING & BUDGETING INVENTORY MANAGEMENT DRUG INFORMATION POLICIES & PROCEDURES QUALITY ASSURANCE PROFESSIONAL HISTORY

Tepper Pharmacy

HEAD PHARMACIST Wynnewood, PA 2011 – Present

Retained by new ownership to oversee all day-to-day operations of a retail pharmacy, a long-term care service (supporting over 20 senior care facilities) and a mail order business, generating approximately $10M in combined annual revenue. Provide leadership, supervision and training to a team of six pharmacists, technicians and staff. Review orders from physicians and provide drug interaction information in order to accurately and efficiently dispense medication. Educate patients on various medical condition, review medical histories and recommend specific products. Check in and order CII medications and monitor inventory. Ensure safety and accuracy through the prescription filling process, including compliance with all state and federal regulations. Manage all billing including over 500 house charges per month, as well as Medicare and third-party billing.

Recognized and valued for maintaining and building trusted relationships with customers and medical professionals.

Expanded the pharmacy’s capabilities by dispensing medications in support of a Coala T – CBD clinical research study.

Initiated and manage all aspects of MTM services to evaluate and discuss drug interactions and side effects.

Further expanded the organization’s offerings by obtaining immunization certification in order to provide vaccinations. HEAD PHARMACIST & STORE MANAGER 1997 – 2011

HEAD PHARMACIST 1993 – 1997

PHARMACIST 1992 – 1993

Promoted to hire, lead and train a team of ten pharmacists, technicians, staff and students with overall responsibility for the performance, sales, service and regulatory compliance of this community pharmacy. Collaborated closely with the owner to generate budgets and schedules, drive sales, improve service, ensure patient safety and adhere to all company processes and procedures. Maintained accurate inventory and resolved all customer service issues and disputes. Counseled patients on prescriptions, over the counter (OTC) medications, herbs and vitamins. Corresponded on a daily basis with insurers.

Met or exceeded all quality, accuracy and service targets across a wide range of settings and diverse patient populations.

Successfully retained customers against increasing competition from larger chain operations. K E L L Y C O N W A Y 2

Lakenau Hospital

PHARMACIST Wynnewood, PA 1992 – 1993

Entered orders, verified prescriptions and dispensed medications for both the inpatient and outpatient pharmacies of this urban hospital. Collaborated closely with doctors, nurses and medical staff. EDUCATION & TRAINING

BACHELOR OF SCIENCE IN PHARMACY Philadelphia College of Pharmacy and Science, Philadelphia, PA – 1992 Additional Training

Pennsylvania Medical Marijuana Program for Practitioners and Medical Professionals (4 hours) via Usciences – 2018 Licenses & Certification

Pennsylvania Pharmacy License

Immunization Certified - 2009

Certified Camp Orthotic Fitter and Sigvaris Fitter – 1993 Technology Skills:

Microsoft Office, OutcomesMTM platform, POS systems, Rx30, QuickMAR

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