Daylin Billingsley
Yucaipa, CA Phone: 909-***-**** Email: ad5ng3@r.postjobfree.com
PROFESSIONAL SUMMARY
Customer-focused professional with over 10 years of experience in customer service, possessing exceptional communication skills and a strong ability to build relationships. Proficient in using Microsoft suite and CRM software to manage customer interactions effectively. Seeking a position where I can apply my outgoing personality and eagerness to learn to provide exceptional support.
EXPERIENCE
General Manager August 2022 - Present
StretchX Redlands, CA
●Achieved a Net Promoter Score (NPS) of 85 by delivering exceptional service and building strong customer relationships.
●Implemented strategic plans to increase membership retention by 20% within the first year.
●Led a team of 20+ employees, providing training, performance evaluations, and motivation to achieve company goals.
●Developed and executed marketing campaigns to promote services and events, resulting in a 15% increase in new memberships
Customer Care Representative September 2020 – August 2022
California Motors Direct Upland, CA
●Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.
●Mentored and trained a team of 10 new customer service Representatives on company policies procedures, resulting in a 20% increase in team performance.
●Managed an average of 100 customer interactions per day, successfully resolving 90% of issues on the first call.
Business Development Consultant April 2016 – September 2022
California Motors Direct Upland, CA
●Ability to maintain a positive and friendly attitude in an often-challenging environment.
●Achieved highest sales volume in the region for three consecutive quarters, surpassing targets by an average of 25%
●Qualified leads, built rapport, scheduled appointments, and followed up to ensure customer satisfaction and retention.
●Maintained accuracy in updating and managing CRM system with customer information and sales-related activities.
EDUCATION
Bachelor of Business Administration - Finance August 2018 to Present
California State University of Los Angeles Los Angeles, CA
KEY SKILLS
●Microsoft Suite,Communication, Emotional Intelligence, Training, Team-working, Negotiation, Persuasion, Influence, Problem Solving, Conflict Resolution, Transparency, Relationship Building.