Security Guard Los Angeles

Luis David Aguiluz Fratti

**** * *** **, ********* Los Angeles California 90250

Cell: 310-***-**** Email: ad5nf7@r.postjobfree.com

Spartan Security Guard

Nov 2021-Current

Observe and Report and Cameras

Mobile del rey(gas Station)

Position Crew Member

03/2022 to 02/2023

Warmelin Precision Products

10/2018 to 11/2019

Machine Support -Metal Recycling, General Maintenance

10/04/2017 – 09/31/2018

TELEPERFORMANCE/ BOOST MOBILE PREPAID ACCOUNT

●Assist Customer with credits, new activations, swap process to a new device,

●Perform Troubleshooting devices, Check for Outages and updates on Towers

●Provide billing information, and Plan Prices. Issued refunds on Citrix System.

Handled mora than 60 calls daily.

10/01/2016 – 08/08/2017

TIER 2 ESCALATIONS DEPT, SUPERVISOR, San Salvador, El Salvador

Account SYKES/EXPEDIA

●Handle Escalation calls about issues transferred from Tier 1 Dept, Issued refunds, and rewards as necessary.

● Handle around 150-200 calls a day. Amadeus, Sabre system.

● Cooperate with clients to determine their needs and advise them of appropriate destinations.

● Book reservations in person and over the phone for flights, hotels and rental cars.

● Dealing with occurring travel problems, complaints or refunds or any changes in existing reservations.

02/01/2014 – 05/05/2015

CUSTOMER Service AGENT

Teleperformance/ ACCOUNT: fedex, San Salvador, el Salvador

●Heavy call flow incoming calls.

●Track and trace cargo pick up and deliveries for FedEx Ground, and home delivery.

● Provide rates and inform policies to customers.

04/01/2005 – 01/04/2014

Sales Chat/phone sales dept, supervisor

Convergys DELL Computers, SAN SALVADOR, EL SALVADOR

●Bring sales support to customers, and sales agents,

●Place Orders online, handle credit card transactions, follow up with declined credit card transactions,

●Track, and trace until delivery of the goods, reach monthly metrics and Goals as a Team Leader.

Education

01/1990- 10/1992

High School Diploma CENTRO EDUCATIVO CIENCIAS

Oriented in Psychology and Humanistic.

01/1987 – 10/1990

MUSIC SCHOOL CENTRO NACIONAL DE ARTES

I studied Classic Guitar and General Piano, Music Notation (SOLFA) .

qualifications

● Ability to work with heavy workloads, meet deadlines for individual assignments, or team projects.

● Analytical, dependable and quick learner.

Typing (35 WPM)

● Multi-tasked in fast environment.

● Handle heavy call volumes.

● Technical proficiency in basic keyboarding skills: Microsoft, Excel, Citrix, Sabre, Amadeus, Avaya software.

High proficiency in English and Spanish language.

Contact this candidate