Claims Adjuster Customer Service
Resume:
Ryan Dolphus
Claims Adjuster
Atlanta, GA
ad5nd6@r.postjobfree.com
Claims Adjuster skilled at applying creative approaches to solving claim problems. Organized and detail - oriented investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Bringing solid customer service experience. Competency in auto claims and five years writing auto collision estimates with CCC1 and Mitchell. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Auto Appraiser
Acceptance Insurance - Remote
May 2023 to Present
• Conducted damage management including properly managing the repair process.
• Developed, documented, and continually updated a plan of action, including maintaining an effective diary to manage file inventory and bring the daim to resolution in a timely manner.
• Communicated claim damage assessment following the negotiation of value with repair fadilities.
• Obtained authorization to initiate payment to the customer/repair facility. Auto Appraiser
Car Look Appraisal - Remote
September 2022 to June 2023
• Took photographs and wrote detailed summaries to document damage
• Used strong communication skills to negotiate final damage estimates
• Calculated damaged and claim values with CCC1
• Managed heavy workload of 20+ ongoing claims.
Auto Collision Estimator
WT Standard Automotive and Collision - Woodstock, GA January 2022 to September 2022
• Evaluated different repair methodologies to create collision estimates for damages
• Took photographs and wrote detailed summaries to document damages.
• Appraised wide range of vehicles, including vans, light trucks, and passenger cars Production Manager
Service King Collision Repair - Marietta, GA
February 2020 to January 2022
• Adhered to DRP insurance procedures and rates applicable to estimates
• Calculated damaged and claim values with CCC1 estimating software
• Used strong communication skills to negotiate final damage estimates Parts Specialist
First American Resources Company LLC - Mableton, GA August 2018 to February 2020
• Reduced process lags, maintains daily parts operations such as fulfilling service requests.
• Maintained inventory accuracy by accurately counting stock on hand
• Gathered pertinent information to place orders for service departments.
• Established individual parts inventory levels to balance stock levels Production Manager
Magnum Collision Repair Center - Marietta, GA
June 2016 to August 2018
• Determined estimates on venice damage and repair through comparison and evaluation
• Reviewed facts of the matter and ensured all calms featured only related damages.
• Counseled customers on repair plans. Worked with customers on negotiation and plans for the cost of up-sell Items.
Collision Estimator
Elite Auto - Mableton, GA
May 2014 to July 2016
• Strong accomplished experience in auto collision estimation
• Thorough knowledge of all aspects of repairs for damaged body parts and bodies of vehicles
• Proficiency in using computers and collision procedures
• Ability to make both objective and subjective decisions on repair process, parts and timing Assistant Manager
Advance Auto Parts - Aiken, SC
February 2012 to August 2015
• Maintained stock of auto parts and handling ordering procedures.
• Assisted with diagnosing auto problems during busy periods.
• Arranged for the ordering of special parts per customer requests. Education
High school or equivalent
Skills
• Auto Body
• Collision Repair
• Auto Estimating
• Mechanical knowledge
• Automotive repair
Certifications and Licenses
State Farm
Present
State Farm Certification - Auto
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