TIFFANY FLOWERS
**** *** ****** *** *******, CA *0008
213-***-**** ad5nd5@r.postjobfree.com
EXPERIENCE
Southwest Airlines
Inflight Base Coordinator May 2019-November 2022
●Responsibilities included maintaining inventory and distribution of all loaner manuals
(IEFB)14,000 IPAD MINI Implemented massive rollout of 14,000 iPad mini-powered Electronic Flight Bags to flight attendants focusing on customer service and ensuring all I pads are in compliance and up-to-date with software.
●Manage Outlook/GMAIL inbox; Compose correspondence with cross-functional teams & departments to ensure timely response.
●Provide appropriate documentation to Inflight Supervisors for the proper documentation of Flight Attendants.
●Duties include project, management, filing, data entry, spreadsheet creation and management, and procurement of client relationships.
●Establishes meeting time, secure location and contacts attendees regarding fundraising events and outside activities.
●Work as a liaison through building and maintaining solid working relationships with cross functional teams & vendors based on communication, transparency and trust; Point of contact for employees, customers, vendors, security, managers, pilots and flight attendants.
Customer Service Agent November 2014-May 2019
●Provided friendly service to customers and maintain a positive relationship with them internal and external.
●Identifying and escalating priority issues to appropriate persons.
●Responsibilities include greeting and handling Customers in a polite and friendly manner.
●Deals with mishandled and irate customers as a result of oversells, delays and cancellation flights.
●Resolving customer issues and complaints by providing appropriate solutions and alternatives: My job is to help them find a solution. This may involve providing refunds, discovering alternative routes and other solutions to ensure customers satisfaction.
●Provide accurate information to customers: up-to-date on the latest information to provide accurate answers to customers.
Aviation Safeguards
Executive Assistant March 2010-September 2014
●Primary duties include weekly verification and preparation of payroll disbursements for approximately 200 associate employees.
●Skilled in Microsoft Office, TEAM software, and ADP payroll.
●Duties include project, management, filing, data entry, spreadsheet creation and management, and procurement of client relationships.
●Organized and trustworthy with confidential and personal information.
●Responsible for making travel arrangements, handling calendar events, organizing reports and documents, and answering phone calls.
SOFTWARE SKILLS:
●Microsoft Office
●Microsoft Teams
●Word
●Excel
●PowerPoint.
●Outlook.
●OneDrive.
●TEAMS
●Outlook
●Gmail/G SUITE
●Powerpoint
●ALTEA
●ADP Payroll
SKILLS:
●Ability to analyze information efficiently & problem solve effectively.
●Detail-oriented, organized and proficient in multitasking with a large volume.
●Excellent ability to multitask and prioritize in a busy, fast growth environment.
●Strong work ethic, self-directed and proven track record of working within a team environment with the ability to work independently.
EDUCATION
●Childcare Los Angeles City College June 2004-June 2005
●Science/Math Palisades Charter High School September 1994-June 1998- Diploma