Account Manager Customer Service

Yolanda Cunningham

*** *********** ** • Fort Worth, TX • ad5ncj@r.postjobfree.com • 817-***-****

About Me

Experienced results/goal-oriented Sales Account Manager with a track record of improving sales and profit through astute product decision-making, business analytics and vendor management. Skilled in strategic planning and tactical execution. Cross-functional expertise in merchandising and brand/ planning, relationship development, lead generation for world class brands with national retailers. Expert in SAP/procurement processes, Sales force, Microsoft Word, Outlook, Power point, Excel, relationship management, customer service, consultative selling, strategic planning, project management, proposal process, preparing and delivering presentations and execution resulting in increased profits, sales and serviceability.

Strategic account development/implementing change to improve processes.

Excellent communication skills with multiple channels/vendors to complete business orders

Exceptional contract negotiating tactics/budget analysis.

Exceptional follow up/time management/organizational skills and manage multiple projects at once.

Ability to make strategic decisions while delivering results.

Business acquisition experience, including prospecting/cold calling.

Experience

The Container Store • Coppell, TX • 2022 – 5/2023

CUSTOM CLOSETS PROJECT COORDINATOR

Processed custom closets generated orders (new orders, replacements, add-ons, service orders)

Established strong relationship with stores, third-party contractors/installers, and other groups within TCS including Transportation and Store Operations to communicate order activity and progress.

Communicate consistently with the team and seeks avenues to find information using available resources.

Work collaboratively with the team to manage multiple calls, emails, and inquiries.

Maintain knowledge of Custom Closet products, related components, and processes.

Identified and communicated opportunities for increased efficiency.

CFJ Manufacturing • Fort Worth, TX • 2017-2022

ACCOUNT MANAGER/BUYER

Purchased promotional items, uniform solutions and implemented new business opportunities for our reward, recognition programs, and fulfillment services for my clients.

Manage RFP’s/RFQ’s

Established an effective and professional relationship with CEO’s, Presidents, internal and external business partners, and vendors.

Pitch strategy, presentation development, project management.

Research, analyze and capitalize on market opportunities. Minimize the effects of competitive activity.

Develop creative solutions for clients’ branding needs, marketing promotions, division needs.

Yolanda’s Top Accounts

JPS

CITY OF FORT WORTH

ALCON

TOOTSIE ROLL

TRC

TI

PRUDENTIAL

PEPSICO

Neiman Marcus • Irving, TX • 2015-2017

ASSISTANT BUYER

Assist buyers in achieving sales, and gross margin.

Establish and maintain vendor relationships.

Negotiate buying terms and end of season with vendors.

Effectively supported the event marketing team executing product launches and regional promotions.

Execute and manage marketing events for both channels.

Partnered with Omni team for online product content/image maintenance.

Verizon • Dallas, TX • 1995-2015

BUSINESS SALES ACCOUNT EXECUTIVE

Growing my customer base by acquiring and retaining accounts in the business segment.

Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.

Utilizing solutions-based selling techniques to solve business problems for your customers.

Outbound sales prospecting and customer visits.

Servicing the needs of the existing customer base.

Using sales enablement systems and tools to track, forecast, manage my pipeline and book of business.

Education

Dallas Baptist University • Dallas, TX

Achievements

Eagle Excellence Award winner 1997-2014

President’s Award winners 1997-2015

Account Executive/Customer Service Award 1995-1996

Ranked #1 in Nation

Awarded trips to Switzerland, Bahamas, Las Vegas, Mexico, Hawaii

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