Human Resource Management
Resume:
NANCY SUE AKERS
P.O. Box ****
Leakey, Texas **873
Cell 830-***-****
ad5nci@r.postjobfree.com
Dear Sir or Madam:
I am contacting you in an effort to find a suitable career opportunity that would benefit from my extensive Human Resource management background. I have enclosed a brief resume for your review.
As an experienced Human Resource Management Professional, I have a broad range of talents that include effective strategic planning, a proactive leadership style, dynamic problem solving, and excellent interpersonal skills. As you will see from my accomplishments to date, I have effectively directed and enhanced HR functions for companies with over 400 employees. I have experience managing benefits programs, recruiting hourly and management team members, creating HR policies and procedures, and creating/managing Safety Programs. I work effectively with senior management while providing the leadership that creates a positive work environment. Through each of my positions, I have fine-tuned the tools that will assist an organization such as yours.
I look forward to an opportunity to meet with you to discuss specific aspects of my background that are of interest to you. You may contact me at the above address and telephone number to make arrangements for such a meeting. With reasonable notice, I can arrange my schedule to meet with you at your earliest convenience.
Thank you for your time and confidential handling of my request. I look forward to hearing from you soon.
Sincerely,
Nancy Sue Akers
Enclosure
NANCY SUE AKERS ad5nci@r.postjobfree.com
P.O. Box 1042 Leakey, Texas 78873 Cell 830-***-****
OBJECTIVE
Dynamic and resourceful Human Resource Management professional seeks new opportunities with an organization that needs the skills of a proven performer.
SUMMARY
Extensive background in recruiting and qualifying candidates to fill a broad range of skills or professional qualifications.
Excellent record of performance in developing strategic HR management plans to meet challenges for startup company operations while accommodating growth and regulatory changes.
Skilled in ensuring compliance with state and Federal rules and regulations impacting HR policies and procedures.
Effective communication and presentation skills – able to motivate team members and work with senior management to ensure meeting organizational performance goals.
Strong supervisory, organizational, and time management abilities – accustomed to managing multiple ongoing tasks while meeting deadlines in a fast-paced environment.
Computer skills include Microsoft Office (Word, Excel, and PowerPoint), E-mail, and Internet research.
Second language skills include Conversational Spanish.
EDUCATION
Master of Business Administration, Specialization in Management and Marketing, the University of the Incarnate Word, San Antonio, Texas.
Bachelor of Arts, Major in Psychology, the University of the Incarnate Word, San Antonio, Texas.
Professional Development:
Attendance at numerous seminars and training sessions on Employment Law, EEO, FLMA, Benefits Management, and Conflict Resolution.
EXPERIENCE
ALTO FRIO BAPTIST ENCAMPMENT, Leakey, Texas 1/05 – Present
Director of Reservations – Multifaceted functions involve the management of guest services for this educational facility that houses over 1,500 attendees.
Effectively market facility services and amenities through presentations to individuals and groups.
Work with group representatives to design and organize custom packages and manage all aspects of guest services to ensure a high level of satisfaction for the attendees.
Coordinate with other departments to resolve issues and respond to guest needs.
Consistently meet/exceed performance expectations and report directly to the Administrator.
Manage all internal communications within the organization, group representatives, and guests.
Set up and distribute calendars to ensure optimal utilization of physical and human resources.
Prepare comprehensive reports on facility utilization used by senior management to evaluate organizational performance.
Successfully streamlined the reservation process – eliminated redundancies and improved guest services.
MIRACLE CANDLE COMPANY, Laredo, Texas 9/97 – 7/03
Human Resources/Safety Manager – Recruited by this startup company and created/ implemented HR policies and procedures. Hired and trained two Human Resource Assistants and . . .
NANCY SUE AKERS . . . Page 2
Handled recruiting, hiring, training, and management of personnel actions as the company grew from 20 employees to over 425.
Successfully managed a hiring blitz that hired 125 employees in a three-day period in order to meet a significant production growth.
Managed the company’s compensation program, benefits programs, Workers’ Compensation, and Safety programs.
Successfully created and managed policies and procedures that ensured compliance with EEO, LOA, FMLA, Maternity Leave, and Short/Long-term Disability requirements.
Worked with physicians and insurance companies to track, manage, and resolve Workers’ Compensation claims.
Completed and submitted proper documentation for accidents, injuries, illness, follow-ups, letters of intent, and Return to Work. Coordinated closely with Workers’ Compensation caseworkers.
Developed an OSHA Compliance program and trained all employees on safety procedures and compliance with company policies and procedures.
Conducted safety audits and managed the posting of Safety Logs.
Conducted formal presentations, counseling, and grievance meetings with a predominately Spanish-speaking workforce.
Trained Managers and Supervisors to ensure compliance with company policies and procedures related to EEO, FMLA, Safety, and Conflict Resolution.
KATCO VACUUM TRUCK SERVICE, INC., Hebbronville, Texas 4/93 – 9/97
Human Resource Technician/Safety Coordinator – Hired, trained, and supervised a team of 24 Drivers and handled management of Human Resource records and files for all company employees.
Functioned as a Subject Matter Expert on current Human Resource laws and regulations for management and continuously briefed management on changes in rules and regulations.
Continuously updated HR policies and procedures to ensure compliance with EEO, LOA, FMLA, Maternity Leave, and Short/Long-term Disability requirements
Investigated employee grievances, counseled employees on their rights, and resolved issues through negotiations with management and employees.
Handled Payroll, Accounts Receivable, Accounts Payable, Sales Journal Entries, and General Ledger, Payroll Tax Reporting, and Payroll Deposits.
Ensured company’s safety policies and procedures complied with OSHA regulations. Conducted formal training, audited operations, ad prepared required reports.
Sourced and purchased required protective equipment and ensured personnel were trained in proper use of equipment.
Managed the company compensation program and benefits plans. Briefed employees on benefits and assisted with selection and file setup.
COMPUTER INFORMATION APPLICATIONS, INC., San Antonio, Texas 11/90 – 4/93
Quickly advanced to positions of increased challenges and responsibilities in support of HR and Administrative operations that included:
Operations Manager (9/91 – 4/93)
Supervised a team of 20 Records Analysts and directed day-to-day operations for a company that provided database management services for law clients.
Created a comprehensive training manual and performed final quality control of all data entry.
Worked closely with the Director of Operations and prepared comprehensive utilization reports as well as billable hour reports.
Coordinated with clients to identify specific needs and resolve service issues.
Created and managed a manual and automated inventory system.
Set up and maintained personnel files, completed employee performance evaluations, and counseled employees.
Records Analyst (11/90 – 9/91)
Worked closely with Computer Programmers and System Analysts to create system enhancements and improve productivity. Improved productivity of data entry for medical terminology, ICD-9, CPT codes, and medical records information.
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