Customer Support Office Assistant

Jemely Reyes

New York, NY 1-917-***-**** ad5nbq@r.postjobfree.com

PROFESSIONAL EXPERIENCE

EdDejesus Solutions Customer Support Chat Agent Remote

● Received and responded to multiple live chats.

● Gathered credentials and verify required information.

● Answered multiple emails and worked under minimal supervision.

● Spoke with customers regarding issues, evaluated options and offered resolutions.

● Attended weekly meetings to go over monthly goals.

● Perform project tracking through clear and concise status reports and time management.

● Assisting the team and supervisors in defining and adhering to its own process. ISY Office Assistant New York, NY

● Developed evaluated documents such as correspondence, drafts, memos, and emails while preparing weekly reports for management.

● Optimized 90% of office routine tasks such as mailing, copying, faxing, filing, and scanning creating a better work environment.

● Guided onboarding new employees and maintained all office equipment including printers, copiers, and computers.

● Increased office efficiency by keeping up to date with many daily tasks and greeting all clients and visitors leading to an increase by 25% of customer satisfaction for the company.

● Managed and advised 10 students with college lists and company concerns. IMG/ Family Energy Sales Representative New York, NY

● Transformed targeted sales goals by 10-20% and memorized the entire line of company products and services.

● Motivated new tactics to persuade cancelling customers to stay within the company while striving for quick complaint resolution to avoid escalation of issues. Resolving over 70% of company issues.

● Access electronic and paper cataloging systems such as online and in-person bills to assess matters.

● Maintained 24/7 availability for customer questions and concerns enabling customers to know when to expect product shipment.

Front Desk Associate At Sundaze Spa/Tanning Salon New York, NY

● Coordinated 90% of appointments, schedules, meetings and performing routine administrative work assisting the call center.

● Facilitated over 50 customers a day, both walk-ins and via phone, with the placement of classified ads and special announcements raising clientele by 20%.

● Completed daily tasks in a timely and organizational fashion. Directing focus on different tasks and balancing shifting priorities while maintaining confidentiality.

● Communicate with specialists regarding client arrivals. Calm and efficient attitude at all times.

● Daily preparation for client clipboards with check-in paperwork for upcoming appointments.

● Greet customers entering the establishment, determine the purpose of visit and lead to specific destinations. EDUCATION

-High School For Health Careers And Sciences - New York, NY September 2018-January 2020

-Baruch College - New York December 2021- Present

-Languages- Articulate in English and Spanish.

Skills- Computer Proficiency, Microsoft Office, Google Docs, Customer Service, Remote, Retail sales, Powerpoint, Microsoft Outlook, Internet Explorer, Data Entry, Ability to kneel, stoop, climb ladders, use ladders, reach, pull, and lift weights of generally 5-30 pounds.

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