Customer Service Crew Member
Resume:
Nakia Thompson
Working in diverse settings that I can apply to everyday life skills.
Norfolk, VA 23509
ad5nba@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Advising and Counseling Department Work Study
Tidewater Community College - Norfolk, VA
September 2022 to Present
Greet students and guest with exceptional customer service. Assist with students logging into computers with school identification number correctly to speak with an advisor for general questions or enrollment. Answer questions that I can assist with if known.
Crew Member
Dunkin' Donuts - Norfolk, VA
February 2022 to August 2022
• Work in a fast-paced environment to keep drive thru times below 30 seconds with high quality beverage quality and customer service experience
• Inform customers about new products merchandise offers and loyalty initiatives and increased revenue by 5%
• Assisting with drive thru orders with exceptional customer service also and making Dunkin donut drinks
• Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
Collections Representative
Earls Credit Auto Sales - Portsmouth, VA
May 2021 to January 2022
Completed various collection activities including but not limited to the examination of accounts previously shut-off for non-payment, active and broken payment arrangements, and security deposit requests.
• Generate orders, reports, etc., necessary in connection with assigned work, such as active orders, inactive
orders and other work related to Inbound Collection calls.
• Performed other similar or less skilled related work related to the Collection Call Center, as directed.
• Oversaw accounts by accepting payments and information from customers and exemplified exceptional customer
service skills
Cashier/Customer Service
Food Lion
July 2020 to April 2021
Assisted customers with any questions, as well as ringing up products while operating cash drawer. Always using
outstanding customer service
• Maintained an atmosphere of enthusiasm, customer awareness with primary emphasis of fast, friendly and accurate
customer service to create a positive shopping experience
• Ensure that ordering, receiving, preparation conditioning and displaying of merchandise is done in accordance with policies, procedures and guidelines Cashier
Wendy's Restaurant
September 2019 to April 2020
Utilized knowledge of positional skills, customer service and courtesy, health and safety regulations and all
food safety requirements
• Responsible for providing quality products and service in a clean and safe environment to each customer.
• Collaborated closely with team members on customer retention and fostering loyal clientele by providing
excellent customer service and following business procedures and processes.
• Focused on providing an experience rather than a product by studying customer behavior and adjusting my
service accordingly to ensure customer satisfaction. Shelter Clerk
CORE Services - Brooklyn, NY
May 2018 to April 2019
Assisting new clients in intake paperwork and rules of establishment, administrating room inspection weekly.
Operating switchboard and clients mail and well being Shelter Clerk
Core Services Group, Inc - Brooklyn, NY
June 2015 to March 2019
Assisting new client's intake paperwork and rules of establishment, administrating room inspection weekly. Operating
switchboard and clients mail and well being
Voter Registration Clerk
Brooklyn Board of Elections - Brooklyn, NY
March 2016 to November 2016
Performed administrative duties such as filing, packing, operating switchboard, completing voter registration cards
Elect Letitia James Public Advocate (Now Attorney General of NYS) Committee
April 2013 to November 2013
• Worked closely with graphic designer to ensure proper branding standards were met and protocols were utilized during the campaign
• Recruited 75 volunteers and ensure they had the necessary tools to be successful.
• Assisted with general administrative duties; filing, faxing and copying Cashier
Burger King - New York, NY
Other jobs:
Burger King, Gristedes Markets, Assistant Librarian with NY Summer Youth Program Education
College Student in Associates Degree of Applied Science in Medical Administration Assistant
Tidewater Community College - Norfolk, VA
May 2022 to Present
Skills
• Filing, Customer Service, Microsoft Office (10+ years), Crew Member, Restaurant Experience, Cashiering, Intake Experience,
Crisis Intervention, Food Safety, Library Services, Social Work, Front Desk, Hospitality Experience, Phone Etiquette, Intake
Experience, Guest services, Food service
• Documentation review
• Intake Experience
• Quality Assurance
• Clerical experience
• Customer service
• Front desk
• Cash handling
• Sales
• Cash register
• Guest services
• Data collection
• Typing
• Medical terminology
• Communication skills
• Medical office experience
• Medical records
• Office experience
• Microsoft Excel
• Phone etiquette
• Microsoft Office
• Microsoft Word
• Medical administrative support
Certifications and Licenses
Food Handler Certification
Driver's License
Certified Medical Assistant
Contact this candidate