Customer Success Manager

JORDAN ROYE

954-***-**** HOLLYWOOD, FL ad5nb1@r.postjobfree.com

Objective Enthusiastic and adaptable individual with vocational degrees and certificates in technology seeking an entry-level position in the tech industry to apply practical skills and passion for technology.

Skills & abilities - Proficient in hardware and software troubleshooting

- Familiarity with computed networking concepts

- Knowledge of programming languages such as Python, Java, or C++

- Strong problem-solving abilities and attention to detail

- Excellent communication and teamwork skills

- Proficient in HTML CSS

Experience SOUNDWAV INC.

Customer success manager June 2022-February 2023

- Managed relationships with key clients to ensure maximum satisfaction, leading to

an increase in customer retention and product adoption.

- Assisted in developing and implementing customer success strategies to increase

customer engagement and loyalty.

- Identified customer needs, providing solutions and guidance, which resulted in

improved customer experience and business growth.

- Collaborated with the sales and product teams to provide feedback from customers, influencing product enhancements and sales strategies. Education SHERIDAN TECHNICAL COLLEGE

Hollywood, FL Vocational Degree in IT

Earned a 3.8 GPA and completed relevant coursework computer science, business, and communications.

Communication Excellent communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality results. References Aubin Cooper Jr.

Web Developer Manager Soundwav, Inc 647-***-****

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