Customer Service Retention Specialist
Resume:
Jade PL Teat
**** ******* **** *******, **** **
Westland, MI USA 48185
ad5nah@r.postjobfree.com
OBJECTIVE
Energetic Retention Specialist professional, eager to deliver positive, memorable experience to every customer Equipped for fast paced work and a daily changing environment Services customers effectively with attention to detail Daily analyze agents interaction to increase sales, ensure compliance and improve customer experience.
WORK EXPERIENCE
YFL, Farmington, MI USA
Customer Retention Specialist
03/2018 - current
Built relationships, developed trust and identified solutions to help customers meet financial obligations Offered alternative solutions to retain customer's business and company revenue Ability to listen proactively and leverage probing questions to dig deeper for a resolution All interactions were handled with ultimate professionalism to protect brand reputation
Comcast, Jackson, MS USA
Nirvana Specialist
05/2008 - 04/2018
Deescalated calls before they reached management Prepared and processed forms to change customer service levels Used proven techniques to increase sales and promote high value products maintained good call control Investigated products concerns and communicated with various departments to understand customers issues Determined charges and consent for services requested, issued refunds, collected deposits or payments and arranged for billing Updated customer information.
EDUCATION
University of Phoenix Southfield, MI USA
BS in business management, GPA: 4.0
1999 - 2002
Business communication, basics of accounting, and management theory.
SKILLS
*Miscrosoft Office (Word, Excel, Power Point)
*Text savvy
* Screensharing
* Zoom
Contact this candidate