Customer Service Sales Representative

DAVID MARK DURHAM

Plant City, FL ***** 314-***-**** ad5n7m@r.postjobfree.com

Professional Summary

Accomplished Sales Representative with career history marked by numerous sales awards, recognition, and recommendations. Record of accomplishment exceeds sales, service and client quotas.

Over 30 years of successful experience as leader and mentor to junior sales professionals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills

Work History

Senor Sales Support Agent

Ferguson Enterprises LLC. 7/22/2022 – 1/12/2024

Sales data entry

Support outside sales personnel

Inventory

Completed phone orders for current & new customers

Prepared orders for shipment

Filing of completed sales orders

Recruitment Valor BRG

Sales Representative 11/2017 to 12/31/2022

Camping World of Tampa – Dover, Florida

Devised and implemented product strategies for filling market gaps and driving consistent sales.

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Drove business development through proactive networking and relationship-building strengths.

Set up calendar with customer birthdays and other special events for personal touch.

Helped resolve client problems quickly with superior customer service.

Contacted customers and prospects to generate new business for more profit, projects to achieve company goals

Regional Training Manager 2/2016 – 11/2016

TruGreen PS

Trained new sales personnel

Storm Chaser/Roofing Salesperson 03/2012 to 09/2017

Brown Restoration – Gillette, WY

Assisted customers by answering questions and fulfilling requests.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Discussed insurance claims with customers, outlined restrictions and educated on policies. Explained the process and as the Project manager I ordered and hired crew to work and finish the job.

Listened to customer needs and desires to identify and recommend optimal products.

Educated customers on upgrades to enhance sales.

Regional Sales Manager 02/2000 to 03/2012

Cartvertising – Memphis, TN

Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Managed 30-45 sales specialists and generated over $2.4 million in sales annually per office and I was over 9 offices throughout Arkansas, Kentucky, Mississippi

Achieved regional sales goal of $18.5 million by completing audits, resolving problems, training staff members and completing action plans.

Coached account executives in sales and fulfillment strategies.

Managed sales promotions and marketing strategies on major social media sites.

Produced P&L statements to enable research into loss-reduction strategies.

Managed day-to-day functions of promotion and marketing departments.

Drove development of digital and print advertising strategies.

Education

Associate of Science: Electrical Engineering

Louisiana State University - Baton Rouge, LA

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