Customer Service Data Entry

Julius Nana Ampem-Brako

*** * ********, **, ***** 862-***-**** ad5n7l@r.postjobfree.com

Summary

Seeking a customer service role to leverage my accounting background, aiming to improve customer satisfaction and support through analytical skills and detail-oriented service. I am committed to using my interpersonal abilities and professional experience to contribute positively to the team and the organization's success.

Key Skills

Microsoft Word, Excel, PowerPoint Google Docs, and Forms

Customer service, Customer support, Product knowledge, Market knowledge

Data entry, typing and analyzing information of clients.

Documentation

Excellent written and verbal communication.

Effective team player

Highly organized and multi-tasking

Professional Experience

Makarios LLC, Nashville, TN 11/2023- Present

Customer Service Representative

Assists customers by offering information on products and services and solving any issues related to them.

Engages prospective customers by responding to inquiries about products and services.

Provide accurate, valid, and complete information by using the right methods/tools.

Initiates customer accounts by documenting account details.

Manage customer grievances, offering suitable solutions and options promptly.

A&A Bliss Ghana Ltd 10/2021-10/2022

Chief Accountant

managed and supervised the accounting team, ensuring timely and accurate financial reporting, while also preparing financial statements, reports, and budgets for presentation to senior management and stakeholders.

Ensured tax compliance, managed relationships with tax authorities, and upheld internal controls to protect assets and meet regulatory standards.

Conducted financial analyses and coordinated audits to support decision-making and ensure compliance using QuickBooks.

Managed cash flow and banking relationships, enhancing efficiency through financial systems implementation.

Identified and mitigated financial risks by analyzing market trends, credit risk, and foreign exchange exposure using Excel.

3-E Management Training Institute

Administrative Assistant/ Accountant 09/2018-09/2021

Managed data entry and updates across spreadsheets, databases, and office software systems.

Performed online research on diverse topics as directed by supervisors and team members.

Maintained precise records of financial transactions, covering accounts payable, receivables, and general ledger entries.

Assisted with special projects and initiatives, including presentation preparation and report compilation, and prepared accurate, timely financial statements such as balance sheets, income statements, and cash flow statements.

Ledzokuku-Krowor Municipal Assembly, Ghana 08/2016- 09/2018

Budget Officer

Efficiently managed various accounts by integrating budgeting systems and financial records with the Municipal accounting standards and reporting systems.

Coordinated budgetary and other statistical data with other Municipal offices, as directed.

Received and dispatched of Payment Vouchers (PV) adhering to GAAP and IFRS accounting standard practices.

Monitored and responded to inquiries regarding the status of vacant positions and associated salary savings.

Assisted in the analysis of Ledzorkuku-Krowor District Assembly Revenue Budget.

Analyzed Ledzorkuku-Krowor Municipal Assembly Expenditure Budget.

Led a team to prepare 2016,2017, and 2018 Programmed Based Districts Budget for all the Departments.

Education

Smart think Cyber Security 10/2023-Present

Cyber Security

Cloud Engineering

Jomacs IT Solution INC 12/2023- Present

Accounting

Accra Technical University 10/2013-09/2016

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