AMOS ISAIAH
609-***-**** ad5n5s@r.postjobfree.com
SUMMARY
IT professional, technical support, hardware/software installations, problem resolution, Local Area Networks (LAN), Metropolitan Area Networks (MAN) Wide Area Network (WAN) environments, and remote remediation.
EDUCATION and CERTIFICATIONS
B.A, General Studies with a concentration in Information Technology - January 2024
Southern New Hampshire State University, Manchester, NH
AAS, Electronics Engineering Technology – May 2013
Mercer County Community College, West Windsor, NJ
Certificate, Telecommunication Technology – June 2004
Mercer County Technical Schools, West Windsor, NJ
Certification, Network Cabling Technology - Copper-Based System Certificate, Installation & Troubleshooting
National College of Technical Instruction Certificate, Virtual Private Network - Greenwood Village, CO
National College of Technical Instruction Certificate, Excellence in Customer Service - Greenwood Village, CO
PROFESSIONAL EXPERIENCE
Consultant - Technical Support 2020 – present
Legacy International Foundation for Education Inc., Trenton, New Jersey
●Provided remote services to end users to help facilitate organizations’ programs/projects.
●Document, analyze, and provide incident resolutions to end users with problems with the use of local databases.
●Installed and troubleshoot new operating systems
●Perform system integrity checks with the correct service and service group and data cleanup.
●Perform internal and external testing and manage software configuration.
Network Technician - CCT5 2021 - Present
Comcast Communications Inc., East Windsor, New Jersey
●Provide technical support and operational needs to enhance workflow, and overcome day-to-day technical issues related to hardware/software problems, LAN/MAN/WAN connections, and system updates.
●Manage, repair, and troubleshoot specialized software and third-party applications.
●Conduct remote and on-site troubleshooting, network connectivity, access to information management systems, VPN, network, printers, and system support to end-users.
●Resolve issues with VoIP telephone systems, as well as video security systems and alarms
●Support installation, configuring, and problem-solving of Cisco switches and routers
●Install and manage network cables, mounting servers, switches, and other network infrastructures.
Network Technician - CCT4 2010 - 2021
Comcast Communications Inc., East Windsor, New Jersey
●Troubleshoot Local Area Network (LAN), Wide Area Networks (WAN), and HTML Websites.
●Supported network administrators with patching end-user network ports; and manually rebooting servers
●Managed activities related to help desk services and support requests from end users.
●VPN, network, printers, and system support to end-users.
●Developed, changed, added, and deleted end-user accounts, or applied access codes.
●Troubleshoot desktops, laptops, printers, and peripheral devices, as well as mobile devices.
Field & Service Technician 2004 - 2006
Comcast Communications Inc., East Windsor, New Jersey
●Supported end users with hardware and software system operations.
●Installed new software, provided diagnosis of system errors, and helped in resolutions
●Performed jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet)
●Complete written and field assessments
SKILLS
Microsoft Office, VoIP, Local Area Networks (LAN), Metropolitan Area Networks (MAN), Wide Area Networks (WAN) environment, Remote Support: GoToAssist; PCAnywhere; Utilities Protocols: DNS, DHCP, WINS and TCP/IP, Routers and Switches: Cisco Unity