Customer Service Representative

Monique Powers

Customer Service

Haines City, FL

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

FedEx Ground - Davenport, FL

April 2020 to March 2022

Pre-loading

Package Handler

Amazon Warehouse - Davenport, FL

February 2018 to March 2020

Packaging

Customer Service Representative

The Gem & Mineral Shoppe - Winter Haven, FL

August 2010 to January 2016

• Operated the cash drawer

• Explained products and benefits

• Inventoried stock

• Answered phone and assisted customers with products

• Assisted customers in person

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Provided assistance to clients

Collections Representative

Merchants Association Division - Winter Haven, FL

January 2012 to April 2015

All General Collections

Education

High school diploma

Bartow Senior High School - Bartow, FL

June 1978 to September 1982

Skills

• Customer support (10+ years) (10+ years)

• Upselling (10+ years)

• Computer skills (10+ years)

• Computer operation (10+ years)

• Live chat (6 years)

• Business (10+ years) (10+ years)

• Salesforce (10+ years)

• Retail sales (10+ years)

• Cash handling (10+ years)

• Help desk (10+ years)

• Customer service (10+ years)

• Office experience (10+ years)

• Desktop support (6 years)

Certifications and Licenses

GIA Certification

October 1991 to Present

Colored Stones, Diamonds Grading

Assessments

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

April 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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