Assistant Manager Customer Service

Pauline Hufanga

Keller,TX

817-***-****

ad5myy@r.postjobfree.com

Objective:

Dynamic and results-oriented manager with 10+ of experience in Management/Supervision, adept at leading teams to achieve company goals and drive business growth. Seeking to leverage proven leadership skills, strategic thinking, and operational expertise to contribute to the success of the team.

Professional Experience:

Assistant Manager

Immunotek

Fort Worth, TX

Jun 2019 -Sep 2023

- Led a team of over 50 employees in achieving departmental objectives, resulting in top rated Center within the Company Nationally.

- Developed and implemented strategic initiatives to increase revenue by 75% within exceptional time.

- Streamlined operational processes, resulting in cost savings but never decrease in production quality.

- Provided mentorship and coaching to team members, resulting in specific outcomes, such as improved performance or increased employee retention.

- Collaborated cross-functionally with other departments to ensure alignment and execution of company objectives.

- Managed budgetary responsibilities, including forecasting, budget planning, and expense control.

Supervisor

Octapharma

Grand Prairie, TX

May2000-Jun2020

- Oversaw daily operations of customer service, financial issues,lab work, including staff management, scheduling, and performance evaluation.

- Developed and implemented training programs to enhance employee skills and improve overall team performance.

- Cultivated relationships with key stakeholders to support business development efforts and drive customer satisfaction.

- Analyzed market trends and competitor activity to identify opportunities for growth and innovation.

- Acted as a liaison between upper management and frontline staff, ensuring effective communication and alignment of goals.

Education:

Kaplan College

Fort Worth,TX

2009 NRCMA

- Relevant coursework: Medical Assistant

- Academic achievements: 4.0GPA

Skills:

- Leadership and team management

- Strategic planning and decision-making

- Financial analysis and budget management

- Excellent communication and interpersonal skills

- Problem-solving and conflict resolution

- Proficiency in Microsoft office, Patient input, Vital Signs, Various Lab Procedure, and HIPPA<OSHA,COLA, policy

Certifications:

-NRCMA

References:

Available upon request.

Contact this candidate