Operations Manager Customer Service
Resume:
Maureen I. Griffin
Enfield, CT 06082
email:ad5mye@r.postjobfree.com
Objective: To obtain a position with an organization that will allow me to utilize my skills and experience to enhance the organization that I obtain employment with.
Summary of Experience
Hold a Bachelor of Arts degree in Political Science (graduated with honors)
Served in a Supervisory capacity in the United States Army for 10 years (was junior enlisted prior to that for a total service time of 17 years)
Counseled, trained and mentored hundreds of Subordinates as an Instructor for over 2 years.
Have a vast knowledge of computer software systems (Windows and Microsoft Office products)
Worked as the Assistant Operations Manager/Supervisor for a Headquarters Battalion for over 2 years. This required expertise in areas of organization, record keeping, report generation, and research, as well as decision making, conflict resolution, and the training of subordinate staff.
Have held various positions which required me to interact with high ranking and public officials.
Able to maintain a clear and level head under pressure, and complete work assigned with the utmost of professionalism.
Hold a Top-Secret Security Clearance
Professional Accomplishments
Ryder 10/2023-Present
Transportation and Logistics
Dispatch Coordinator
Supervise, coordinate and oversee, day in and day out, logistics operations. Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications. Accountable for site Dock Door Plan (DDP). Working in collaboration with customer in all aspects of Operations. Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel coworkers and subordinates. Understand labor agreement and maintain positive labor relations with all employees. Responsible for implementation of health and safety, and security initiatives, practices and behaviors and adhere to company rules and policies.
New Horizons Computer Learning Center 3/2013-10/2013
Information Technology School
Veterans Liaison/Education Consultant
Responsible for greeting, interviewing and assisting potential students to help them determine what path of study to follow, as well as enrolling, preparing and following through with students during their training to make sure that they receive the full potential out of their educational experience. Specialize in helping Veterans use their education benefits to pay for school.
Also serve as an instructor for Microsoft Office application classes as well as soft Business Skills classes.
Envirosafe Systems 12/2010-1/2015
Environmental Health and Safety
Consultant
Responsible for conducting a refresher training course and a certification course on the various types of forklifts utilized in operations for Apple Computer Company in Sacramento California.
Prepare training materials and relevant information for distribution to students/employees for upcoming training and
Conduct training and certification requirements for OSHA and California OSHA standards.
Test and certify student/employees on specific forklift equipment at Apple Warehouse site in Sacramento California
University of Nevada Las Vegas Campus 1/2009-11/2010
Student
Attended relevant classes in order to obtain Bachelor’s Degree in Political Science
Bell Transportation Company 5/2008 -1/2009
Transportation
Chauffeur/Limousine Driver (Class C CDL Licensed)
Provided luxury transportation services as needed for patrons visiting local casinos and the greater Las Vegas area. Responsible for Inspection of vehicles to ensure safety and vehicle soundness before operating and transporting passengers. Also responsible for exclusively serving Stratosphere patrons and maintaining positive customer relations.
Customer Service and Public Relations resulting in return customer rate of approximately 95%
Created a safe and comfortable experience for customers leading to a referral rate never before achieved at the location of services provided.
Maintained a professional and responsible relationship with patrons who traveled in my limousine.
Cenicoal-Helvin Enterprises 6/2007-12/2007
Information Technology
Account Executive (Website Design/Development)
Responsible for providing interaction between the technical development department, the web designers, and the customers to ensure that the customer’s vision was captured in the design of their website. Making and maintaining contacts, networking, facilitating relationships and gaining client contracts
Acting as a liaison between the technical development department, the graphic artists and the customer to facilitate a positive working relationship. Customer service and maintaining positive customer relations, as well as lead generation and development of leads obtained to create clients.
United States Army, USA 8/2001-5/2007
Government
Enlisted Soldier/Noncommissioned Officer
Served in various roles of responsibility from Junior Supervisor to Senior Management. Attained tactical and technical proficiency in each of my positions. Trained and evaluated Subordinates. Acted as a role model and provided leadership and mentorship for other employees and subordinates. I also maintained a superior level of professionalism, discipline, motivation, initiative, and dedication throughout my time in the Military.
Served as a Patriot AIT Instructor/Writer for the FT Bliss Air Defense Artillery School. Areas of focus-The Patriot Air Defense System to include the Engagement Control Station, Pac 3 Radar System, Antenna Mast Group, and Electrical Power Supply (generator group). Primary duties included reviewing lesson plans and training support packages for accuracy and updates, making pen and ink changes when necessary, presenting lessons to AIT students covering all areas of operation and maintenance of the Patriot Air Defense System, and evaluating their progress and understanding of the presented material. Also responsible for the overall training and supervision of entry level Soldiers within our Command.
Served as the Training NCO/Assistant Operations NCO for a TRADOC Patriot Air Defense Artillery Battery with approximately 130 Soldiers assigned Responsible for coordinating with Battalion and local agencies on all suspense actions for the unit, tracking all training activities within the unit and I was directly responsible for the health, welfare, counseling, and training of 3 Soldiers I was accountable for equipment in excess of $80K I was also appointed as the Energy Conservation NCO, Hearing Conservation NCO, and the Unit Funds Coordinator.
Served as the Training room NCOIC for a forward deployed Patriot Air Defense Artillery Battery with NATO and worldwide contingency missions. Supervised and Maintained the operation of the Battery Command Post (CP) and Orderly Room Operations. Responsible for training and personnel records, personnel actions, promotions, and leave processing in support of 80 Soldiers, and responsible for the health, welfare, counseling, and training of 3 subordinates. Responsible for the maintenance and accountability of 2 HMMWVs and 1 two and ton truck valued in excess of $100K. Held appointed duties as Orderly Room Key Control NCO.
Served as the Battalion Readiness Clerk for a forward deployed Patriot Air Defense Artillery Brigade with NATO and worldwide contingency missions. Responsible for Battalion Patriot equipment readiness tracking, information flow to higher and lower echelons, and daily reporting between the Battalion and Brigade Operations Center for the Equipment Maintenance Management Office. Responsible for the health, welfare, Counseling, and training of 1 subordinate While serving in this capacity, I was Deployed to Incerlik Airbase in Adana, Turkey in support of Operation Iraqi Freedom (20 Mar – 29 Apr 03).
Served as a student at the Fort Bliss Air Defense Artillery School.
Education
Bachelor of Arts in Political Science, University of Nevada Las Vegas
Las Vegas, Nevada 89119, 2011
Diploma, Bolton High School, Bolton, Connecticut, 06043, 1992
Training
2008 Class C Commercial Driver’s License with a Passenger Endorsement
2007 Sexual Assault Victim Advocate Training
2007 ASSIST-Suicide Prevention
2006 Support Cadre Training Course
2006 Instructor Training
2005 Basic Noncommissioned Officer Course (BNCOC)
2003 Technician to Transport Hazardous Materials
2003 Primary Leadership Development Course
2002 Drivers Training (for European Driver’s License)
2002 Combat Lifesaver
2001 Patriot Air Defense Artillery Enhanced Operator/Maintainer
Awards
3/09---Received Deans List Honors for superior academic achievement and was granted membership into the Golden Key International Honor Society. Army Achievement Medal, Army Good Conduct Medal, Army Reserve Components Achievement Medal, National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Overseas Service Ribbon, Army NCO Professional Development Ribbon, Army Service Ribbon
Certifications
SECURITY CLEARANCE: TOP SECRET w/ SCI/SBI - last granted on 11/6/2002 by USA Central Personnel Security Clearance Facility, Fort George G. Meade, Maryland 20755-5250
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