Regulatory Compliance Labor Relations
Resume:
DOROTHY INYANGALA
Kingwood, TX ***** • 832-***-**** • ad5mst@r.postjobfree.com
Professional Summary
Multi-talented employee relations specialist/investigator with nine years of experience in EEOC, EEO, Title VII, Title IX, and other relevant compliance statutes. Excellent organizational skills, Leadership, time management, and task prioritization demonstrated current knowledge of federal, state, and local regulations or laws.
Core Qualifications
Employee Engagement Strategies
Labor Relations Coordination
Investigation skills
Attention to detail
Multitask skill
Microsoft Office Proficiency
File and Records Management
Improving Organizational Standards
Company Leadership
Accurate Records and Reports
Regulatory Compliance
Personnel Recruitment
Title VII
Benefits and Compensation Management
Skills
Employee Engagement Strategies
Compensation and Benefits
Employee Appraisals
Labor Relations Coordination
Investigation skills
Attention to detail
Multitask skill
Microsoft Office Proficiency
File and Records Management
Improving Organizational Standards
Recruitment Strategies
Company Leadership
Accurate Records and Reports
Regulatory Compliance
Personnel Recruitment
Title VII and Title IX
Benefits and Compensation Management
Experience
HUMAN RESOURCE COMPLIANCE ANALYST/ INVESTIGATOR- 11/2022 to Current HOUSTON INDEPENDENT SCHOOL DISTRICT – Houston TX
Roles and responsibilities
Conducts investigations of alleged employee misconduct by planning, scheduling, and conducting interviews with complainants, witnesses, alleged perpetrators, and other involved parties.
Conducts investigations and assisted with handling employee complaints involving Affirmative Action and EEOC/EEO to promote an equitable workplace.
Coordinates Title IX complaints, oversees all complaints of sex discrimination and identifies patterns or systematic problems that arise during the review of such complaints.
Develop official investigative reports based on relevant documents, evidence collected, and interviews. Reviews official reports for grammar, clarity, conciseness, and structure and submits final reports to the appropriate administrative personnel.
Reviews and analyzes all interviews, documents, and evidence as they pertain to the allegations and renders findings supported by the evidence and facts of the investigation.
Compiles HR data, metrics, and statistics and applies the data to make recruitment, retention, and legal compliance recommendations.
Maintained company compliance with local, state, and federal laws and established organizational standards.
Maintains human resources regulatory compliance with local, state, and federal laws.
Motivates employees through special events, incentive programs, and constructive feedback.
Coordinates employee grievances and disputes promptly and professionally by finding constructive solutions.
Managed the ADA (Americans with Disabilities Act) reasonable Accommodation process and led the interactive process conversations.
Serves as a District Liaison and assists, cooperates, and exchanges information with the district police department, the city police department, other law enforcement agencies, risk management, children's protective services (CPS), and the county children's assessment center while conducting investigations involving students and school district personnel. Provides daily assistance to CPS, law enforcement, and prosecutors in locating child victims, witnesses, and perpetrators to criminal complainants.
INVESTIGATOR SUPERVISOR, 09/2020 to 11/2022
FAMILY PROTECTIVE SERVICES, CPS – Houston, TX
Roles and responsibilities
Reviewed abuse/neglect intakes routed to the unit daily by evaluating case readings and providing case consultation to assess and mitigate child safety and risk-related issues. Worked with staff to ensure timely contact with the family was established.
Directed and assigned responsibilities to caseworkers and subordinate staff.
Represented Child Protective Investigations effectively with critical stakeholders.
Staffed case actions related to children's safety, risk, and permanency.
Ensured timely contact was made on all cases, and staff continually assessed child safety throughout the investigation by reviewing case records to ensure documentation reflects all contacts are accurately entered.
Evaluated unit performance through case readings, reviewed that safety assessments and reassessments are completed timely, and referrals to community resources or services are provided when the caseworker determines such resources will reduce danger to a child, support protective actions, and mitigate factors placing the child at risk of future harm.
Reviewed cases submitted for closure by Department policies and procedures.
Conferred with program leadership when an unresolved danger indicator in the family or factors contributing to high-risk occurs.
Ensured all time and leave was entered into the Centralized Accounting and Payroll/Personnel System (CAPPS), provided oversight and regulation, and managed all overtime accumulated by staff.
Provided training and monthly meetings with staff to convey critical communications about policies and procedures, address trends and patterns in productivity and quality of the work, discuss day-to-day operations, provide CPS updates, and support team cohesiveness.
Interviewed, selected, hired, managed, and developed staff.
Conducted field visits with staff to review performance data, hold monthly conferences, train, and complete performance appraisals.
Evaluated unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Educated and developed competent staff that can engage, support, and empower families to ensure the safety, permanency, and well-being of the children and families we serve.
Provided guidance and direction on policy, procedures, best practices, and ongoing support through professional development.
Consulted with unit staff and interpreted program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
Developed and maintained effective working relationships with internal and external stakeholders to ensure coordination, quality, efficiency, and effectiveness of the unit's performance.
Represented the program at meetings, conferences, workgroups, hearings, and other events.
Served as a Liaison and assisted, cooperated, and exchanged information with the police departments, law enforcement agencies, Court system, Juvenile system, and school district.
Performed other duties as assigned and required to maintain unit operations.
Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Documented all relevant information by filling out forms and completing case reports.
Assessed each child's needs and coordinated appropriate services and resource delivery.
Interviewed children, members of families, medical personnel, and law enforcement to gain valuable information for each case.
INVESTIGATOR, 01/2015 to 09/2020
FAMILY PROTECTIVE SERVICES, CPS – Houston, TX
Roles and responsibilities
Investigated claims of child abuse and neglect.
Conducted forensic investigations of reports of abuse/neglect to children.
Interviewed people involved with the cases and assessing child safety.
Drafted affidavits and testified in court hearings.
Documented all relevant and appropriate information during and after the investigation.
Referred families for immediate crisis intervention therapy or other community resources.
Gathered family and kinship information to support the child during placement.
Ensured timely contact was made on all cases, and staff continually assessed child safety throughout the investigation by reviewing case records to ensure documentation reflects all contacts are accurately entered.
Evaluated unit performance through case readings, review that safety assessments and reassessments are completed timely, and referrals to community resources or services are provided when the caseworker determines such resources will reduce danger to a child, support protective actions, and mitigate factors placing the child at risk of future harm.
Reviewed cases submitted for closure by Department policies and procedures.
Conferred with program leadership when an unresolved danger indicator in the family or factors contributing to high-risk occurs.
Implements program guidelines, performs staff administrative functions and conducts unit meetings.
Reviewed abuse/neglect intakes routed to the unit daily by evaluating case readings and providing case consultation to assess and mitigate child safety and risk-related issues. Worked with staff to ensure timely contact with the family was established.
Ensured all time and leave is entered into the Centralized Accounting and Payroll/Personnel System (CAPPS), providing oversight and regulation and managing all overtime accumulated by staff.
Provided training and monthly meetings with staff to convey critical communications about policies and procedures, address trends and patterns in productivity and quality of the work, discuss day-to-day operations, provide CPI updates, and support team cohesiveness.
Interviewed, selected, hired, managed, and developed staff.
Conducted field visits with staff to review performance data, hold monthly conferences, train, and complete performance appraisals.
Evaluated unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Educated and developed competent staff that can engage, support, and empower families to ensure the safety, permanency, and well-being of the children and families we serve.
Provided guidance and direction on policy, procedures, best practices, and ongoing support through professional development.
Consulted with unit staff and interpreted program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
Developed and maintained effective working relationships with internal and external stakeholders to ensure coordination, quality, efficiency, and effectiveness of the unit's performance.
Represented the program at meetings, conferences, workgroups, hearings, and other events.
Performed other duties as assigned and required to maintain unit operations.
Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
Prepared case reports from allegations, transcripts of interviews, and physical evidence.
Documented findings and prepared detailed reports.
Carefully documented statements, observations, and evidentiary materials.
Conducted interviews with witnesses and clients. Health Screener, 01/2012 to 01/2015
US WELLNESS.
Roles and responsibilities
Taking manual blood pressure and heart rate measurements
Taking body composition and body mass index
Screening Cholesterol and glucose levels using standard finger stick protocols.
Administering post-screening consultation
Flexibility testing (sit and reach).
Completed intake assessment forms and filed clients' charts.
Interacted with insurance providers to obtain the necessary documents to complete registration.
Took and recorded patients' vital signs, documenting them in medical charts.
Completed necessary reports and documentation on time and to specifications.
Maintained accurate records of patient visits and treatments in patient medical files.
Scheduled patients for appointments and maintained a master calendar. Call Center Manager, 11/2012 to 11/2014
ZOYTO INC – Houston, TX
Roles and responsibilities
Identified business opportunities with new and existing clients.
Responded to employee and client demands promptly.
Provided guidance and direction to employees in their assigned duties.
Determined staffing requirements and ensured office positions were filled promptly.
Scheduled team meetings to discuss business updates and recommendations.
Addressed customer and client inquiries promptly and professionally.
Assisted in recruiting, training, and performance evaluation.
Ensured that employees follow company policies and procedures.
Provided real-time coaching, guidance, and feedback to customer service agents to achieve development goals.
Analyzed customer feedback to identify improvement opportunities and develop action plans.
Led daily team meetings to review performance, set targets, and motivate staff.
Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Recruited, trained, and onboarded new agents, maintaining exceptional service standards. Customer Service Representative, 12/2005 to 11/2012 UNITED RECOVERY SYSTEMS
Roles and responsibilities
Managed a large volume of inbound and outbound calls.
Received payments and post amounts paid to customer accounts.
Recorded information on the financial status of customers and collection efforts.
Advised customers of necessary actions and strategies for debt repayment.
Traced delinquent customers to new addresses by inquiring at telephone companies and credit bureaus.
Contacted financial institutions to verify the availability of funds.
Arranged for debt repayment based on customers' financial situations.
Located and notify customers of delinquent accounts by telephone.
Negotiated credit extensions when necessary.
Recorded address changes and purged customers' records.
Persuaded customers to pay amounts due on credit accounts.
Researched fraud claims and set up new accounts in the system.
Checked authorizations and data entry.
Collected returned checks, past-due bank loans, and overdrafts. Education
Bachelor of Science: Psychology
University of Houston Downtown - Houston, TX
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