Customer Service Business Development

Steven E. Raphael

***** ****** **** **** **** **

Austin, Texas 78738

residence: 512-***-**** cell: 512-***-****

ad5msc@r.postjobfree.com

Summary

An experienced operations, management, sales and financial professional with proven ability to innovate and problem solve in a variety of settings. A self-starter who can effectively train and lead teams to produce positive results. Brings strong customer service skills to diverse areas of business operations. Expertise in:

• Relationship–based Selling • Business Development • Strategic Planning

• Team Building/Leadership • Client Interface • Market Development

• Business planning/Forecasting • Mentoring/Coaching Accomplishments

• Took initiative to re-vamp audit procedures. New system resulted in more thorough and accurate audits and increased effectiveness of store and department operations.

• Assumed operational responsibility for troubled business that had poor employee morale and was in danger if failing. By taking a hands-on, teamwork management approach as well as fostering cleanliness and orderliness, quickly improved morale, improved operations and image and returned the business to a positive bottom line.

• As a producing manager, recognized that other managers were under-producing because they were not following good sales and training practices. Took an aggressive “practice what I preach” approach to sales and training. Positive results were recognized by Rookie of the Year award and Management Achievement award.

• In response to sagging sales, initiated practice of meeting with salesperson’s customer during the sales process rather than after. This style of involvement increased sales by 20%.

• Increased sales of service contracts 25% by initiating innovative refund program. Program effectively removed a major customer objection regarding purchasing a service contract.

• Recognized unused on-line loan approval tools and initiated their use. Reduced approval process from days to hours and significantly improved finance process and contributed to setting sales record

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• Used strong customer focus, active listening and taking time to appropriately address customer needs to become consistent yearly sales leader in financial products business.

• Recognized that lack of routine equipment maintenance was casing high repair costs. Instituted regular maintenance that reduced costs by 38%, a savings that translated directly to the bottom line

Cashier Randall’s 2023-Present

Self Checkout Target 2022-2023

Delivery Driver Jason’s Deli 2015-2021

Customer Service Rep Austin Bergstrom Airport 2014-2015 Customer Service Rep IRS 2008-2013

Recruiting Manager Bankers Life and Casualty 2007

District Sales Manager FSB Financial, Austin,TX 2005-2006 Finance Manager Howdy Honda, Austin,TX 2003-2005

Account Executive AimData, Austin,TX 2001-2003

Special Finance Maxwell Town North Imports 2000

Director Austin, TX

District Manager One Hour Acceptance, Austin, TX 1995-2000 Business Manager Lipshy Motorcars, Austin, TX 1993-1995 Sales Manager New England Financial, MONY 1983-1993 Austin, TX

Managing Partner Multiple small business operations 1980-1983 Houston and Austin, Texas

Education and Awards

BBA in Accounting - University of Texas at Austin

Chartered Life Underwriter

Numerous ongoing education, certification, and training credentials Management Achievement Award; National Quality Sales Award – 3 years; Agency Sales Leader; Rookie of theYear; Million Dollar Roundtable Member – 3 years; Achieved Highest Percentage of Approved and Funded Contracts as District Manager

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