Customer Service Data Entry
Resume:
RENEE M. TILLMAN
ad5mql@r.postjobfree.com
KANSAS CITY, MISSOURI
OBJECTIVE
To utilize my professional customer service abilities and attention to detail for a wonderful company while delivering an upbeat and pleasant experience for customers. SKILLS & ABILITIES
Ability to multitask, 10 key data entry, Microsoft operating system knowledgeable, troubleshooting under time sensitive conditions. Ability to work well with others as part of a team, and work under stressful situations. EXPERIENCE
September 2022 - February 2023 Piedmont Airlines, Ramp Agent Actively worked in the airport ramp environment while subjected to varied weather conditions and elevated noise levels. Assisted disabled customers
Consistently maintained company safety standards policies. Transported cabin and cleaning equipment between aircraft storage area.
Provided friendly service to and maintains positive relationships with all internal and external Customers.
Cleaned and services lavatories, operated lavatory carts and disposed of contents in accordance with established procedures. Handled all aspects of loading, stowed and unloaded baggage and cargo. Used of computers and other office equipment.
January 2022 - April 2022 Customer Service Agent, United Airlines Used computers to assist customers with seat availability. Resolving customer complaints.
Made gate announcements regarding the boarding process, flight status, Checked and handled baggage, managed, and initiated the boarding process.
Practiced safety-conscious behaviors in all operational processes and procedures.
September 2007 – 2021 Correspondence Examiner, Internal Revenue Service
Examined and analyzed accounts and personal information to verify the eligibility of accounts and the supporting data refund request. Communicate with all taxpayers about the accuracy of the account and relayed information to taxpayers on daily basis on what steps need to be taken for tax refund eligibility.
Explain examination techniques and collection processes to assist taxpayers in resolving tax issues.
Maintain contact with taxpayers and their representatives to determine the steps needed to resolve tax issues and bring taxpayer accounts into compliance.
EDUCATION
1985 High School Diploma, East High School
General Education
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders. LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality. Also performed duties as trainer for seasoned co-workers and new hire employees. Also, participated in special projects.
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