Scrum Master Product Owner

Nneka Diete-Spiff

Charlotte, NC 215-***-**** ad5mqc@r.postjobfree.com

PROFESSIONAL SUMMARY

Agilist with over seven years of combined leadership and technical experience in the IT industry. I am passionate about helping teams and organizations thrive while meeting their goals using the agile methodology. Goal-driven, self-motivated, and dedicated servant-leader with broad experiences and skills. Committed to continuous learning, process improvement, and engaging in collaborative teams. Possess extensive experience working with clients to build their organizational agility to meet their business goals, train, coach stakeholders, and embrace and champion change, an advocate promoting healthy business relationships between teams, customers, and management in the pursuit of excellence.

AGILE TOOLS

SDLC Methodologies: Waterfall, Scrum, Kanban, Nexus, XP, TDD,SAFe 5.0, CI, DevOps, LeSS, Lean

Project Management Tools: MS Project Professional, MS Project Server

Agile Management Tools: JIRA, VersionOne, Confluence, Rally, Agile DevOps, Miro, Mural

CERTIFICATIONS

·Certified Scrum Master (CSM) – Scrum Alliance

·Advanced Certified Scrum Master (ACSM) – Scrum Alliance

·PSM II (Advanced Professional Scrum Master) – Scrum.org

·ICP-ACC (Agile Coaching) – ICAgile

·ICC-ATF (Agile Team Facilitation) – ICAgile

·ICP-CAT (Coaching Agile Transitions) – ICAgile

·PMI-ACP

·KMP 1 (Kanban) – Kanban University

·SAFe 4.5 Scrum Master (SSM)

·Leading SAFe 5.0 (SA)

·AWS Cloud Practitioner (Ongoing)

·Scrum Product Owner Certified (SPOC)

·PMI Agile Certified Practitioner (PMI-ACP)

PROFESSIONAL EXPERIENCE

US Bank (Cloud Security/Global Technology) Remote

Senior Scrum Master

July 2021 – Present

Created and led training sessions like Introduction to Agile, OKR creation, new teams kick-off, sizing workshops, mentors training, etc

A leader of an Affinity group and the organizer of multiple Diversity and Inclusion events in local offices, with an overall increase of Allyship by 15% in the last year and a half.

Create a positive and happy environment for teams to thrive and be motivated

Work closely with leadership in hiring and formation of new Agile teams

Facilitate Scrum ceremonies and ensure the team realizes value (Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective).

Use interactive techniques in Sprint Retrospective to guide, coach, motivate, introspect, and stimulate team spirits to Improve future engagements.

Work closely with Product Owner in Backlog Refinement and continuous delivery of features, goals, and milestones.

Work through Impediment logs and streamline processes and turn individuals into hyperactive self-organizing teams.

Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.

Track, escalate, and remove impediments.

Identified and corrected performance issues through work agreement.

Managed and coordinated co-located and offshore team in a different time zone.

Worked with team members individually to improve team dynamics.

Wells Fargo, Charlotte, Remote

Senior Scrum Master

February 2021 – July 2021

·Facilitated sprint planning, daily Scrums, retrospectives, stakeholder meetings, and software demonstrations, spring retrospective meetings.

·Stood up Kanban team in charge of Maintenance, system enhancement and deployments.

·Constructed and monitored the flow of work on the Kanban board/Scrum Boards

·Created a well-defined work intake process and pulled out Kanban team’s metrics based on lead time of task.

·Worked with team to enhance the workflow, establishing, and maintaining WIP limit.

·Assisted with internal and external communication, improving transparency, and radiating information.

·Protected development team from outside distractions, impediments, or team conflicts, and maintain focus on sprint backlog and project timeline.

·Worked closely with Product Owner in product backlog management and continuous delivery of features.

·Generate periodic peer review reports/Metrics for project managers.

·Direct and lead the development team from project initiation through delivery of final product.

·Participated in the Complete Transformation of teams from Waterfall to Agile Methodology of Project Development.

·Educated and reinforced scrum Framework and Agile Methodology to team members and key stakeholders when needed.

·Provided leadership, direction, and coaching to the team to encourage adoption of good Agile practices.

·Conducted training sessions regarding Agile development methods.

·Provided direction, coaching, and leadership to the team. Kept Scrum process running.

Home Depot, Atlanta, GA

Senior Scrum Master

April 2020 - January 2021

·Coached the team working on digital payment development, seamlessly transitioning from a manual process to reduce costs, strengthen controls, improve accuracy, accelerate financial reporting, and empowered employees.

·Assisted in the transformation process of the team from Waterfall to an Agile mindset through consistent coaching.

·Ensured that the team had a clear understanding of acceptance criteria and the definition of done (DoD).

·Promoted collaboration between the team and stakeholders by regular updates on sprint status.

·Created a trusting and safe environment where team members felt included and valued and strengthened collaboration and commitment of the team to performance and decision making.

·Facilitated all scrum ceremonies (Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement) and communicated the outcome of sprints to the team, ensuring the team stayed on task to achieve project goals.

·Led a team working on an automated RPA to transform the organization's finance and accounting operations.

·Maintained team metrics and promoted the team’s work-life balance by incorporating capacity and velocity planning into sprint planning.

·Stimulated relentless improvement during the retrospective and ensured ideas were prioritized and incorporated in the next sprint.

Walmart, Jersey City, NJ

Scrum Master

July 2019 – April 2020

·Facilitated all scrum ceremonies (Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement).

·Led to Agile Teams (Scrum and Kanban) to Agile Maturity

·Worked on adding EBT card payments to our payment type transaction to fulfill loyal customer needs.

·Worked on the digital application that will generate a longer time frame of customer purchase history.

·Helped in the transformation Process from a waterfall mindset to Agile, coaching the team on the various Metrics to help in Product delivery.

·Served as a servant leader for the teams and promoted relationship building with stakeholders and business owners.

·Improved team’s work-life balance by incorporating capacity and velocity planning into sprint planning.

·Created a trusting and safe environment where team members felt included and valued.

·Ensured the team has a clear understanding of acceptance criteria and definition of done (DoD).

·Promoted relentless improvement during the retrospective and ensured improvement ideas are prioritized and incorporated in the next sprint.

Blink Fitness, New York, NY

Scrum Master

May 2017 – July 2019

·Scrum Master to 3 teams (2 Scrum teams and 1 Kanban team) with emphasis on servant-leadership.

·Created a trusting and safe environment where team members felt included and valued and where problems can be raised without fear of blame, retribution, or being judged.

·Facilitated all scrum ceremonies (Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement) for all the scrum teams I lead.

·Worked closely with product owners in backlog refinement using different prioritization methods.

·Enforcing the practice of having stories in “Ready” state before sprint planning

·Helped team become performant by completing committed tasks each sprint.

·Assisted Product Owners and Business Analysts to create User Stories and ensure they in the right format.

·Trained Product owners on how to write Acceptance Criteria and to see benefits in having stories “Ready.”

·Worked with scrum teams to identify risks and remove impediments while guiding them to agile maturity levels of solving resolving impediments themselves.

·Worked closely with the Project Owners in writing and prioritizing user stories for the Product Backlog.

·Worked with Product Owners, Tech Leads in aligning Product Roadmap and Sprint Backlogs

·Ensured offshore team members are in sync with all scrum team ceremonies.

FELPET, Lagos, Nigeria

Scrum Master

Sept 2014 - March 2017

·Interact with stakeholders to understand the context of needs and impact on organizational strategy. Prepared a business process model that depicted activities of the business from conceptual and procedural levels.

·Leveraged strong business analysis skills in understanding and interpreting business needs into business requirements.

·Coordinated with SaaS vendors to communicate the needs and capabilities of their offerings.

·Gathered and prioritized business requirements to plan product features and enhancements to the SaaS CRM software.

·Performed requirements analysis and refinement of user requirements into Functional Specifications.

·Created and presented business stakeholders and project team with project status at various levels.

·Identified business and systems process improvements from the big picture to detailed levels.

·Utilized communication, problem-solving, analytical, and innovative thinking skills in understanding ongoing challenges to suggest enhancements and optimize effectiveness.

·Worked with the dev team on the application design and development in a Waterfall environment.

EDUCATION

·Saint Joseph’s University, Philadelphia, Pennsylvania

Master of Art (MA) Healthcare Administration, (2018)

·African College of Communications, Accra, Ghana

Bachelor of Technology in Strategic Communications, (2013)

Contact this candidate